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FREQUENTLY ASKED QUESTIONS

At Cadillac we’re focused on one goal: to make your visit to cadillac.com as rewarding and informative as possible. That’s why we’ve created this intuitive section where if you have a question or want to learn more, you can search—by topic—for an answer.

 

Warranty | Roadside Assistance | Product Features | Safety | Parts & Accessories | Financing & Pricing | Certified Service | Account Creation, Access & Management | Vehicle Homepage & Dealer Information | Service History & Maintenance Schedule | GM Accounts | Warranty & Recalls

WARRANTY

WHAT IS CADILLAC SHIELD?

At Cadillac, we believe our owners deserve it all. That’s why every 2011 or newer vehicle is backed by Cadillac Shield, the most comprehensive suite of owner benefits by any luxury automotive brand in the world. From innovations like Remote Vehicle Diagnostics and advanced mobile apps to our Premium Care Maintenance program, Cadillac Shield gives luxury owners everything they need.

WHAT IS CADILLAC PREMIUM CARE MAINTENANCE?

It's a maintenance program that provides more peace of mind by covering certain required maintenance services during the first 4 years or 50,000 miles1 of every 2011 or newer vehicle's operation. It aligns with the terms of our 4 years or 50,000 miles1 bumper-to-bumper New Vehicle Limited Warranty. And, it's fully transferable.

CADILLAC PREMIUM CARE MAINTENANCE COVERS ROUTINE MAINTENANCE SERVICES, (WHEN SCHEDULED IN ACCORDANCE WITH THE OWNER'S MANUAL), INCLUDING:

Oil Changes: based on your Cadillac's Oil Life Monitor system

Tire Rotation every 7,500 miles

Engine Air Cleaner filter replacement

Passenger compartment air filter replacement

Multi Point Vehicle Inspections (MPVI)

WHAT IS THE CADILLAC POWERTRAIN WARRANTY?

Cadillac will warrant each 2013 vehicle for 6-years or 70,000-miles1 (5-years/100,000-miles1 for 2012 and older models) from the original in-service date of the vehicle. The limited warranty is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also standard during the length of the warranty. For more details, please visit your Cadillac dealer.

HOW IS THE BUMPER-TO-BUMPER WARRANTY AFFECTED BY THE POWERTRAIN WARRANTY?

The bumper-to-bumper New Vehicle Limited Warranty on new Cadillac cars and light-duty trucks remains in effect for 4-years or 50,000-miles1, whichever comes first. For more details, please visit your Cadillac dealer.

WHY HAS CADILLAC ELECTED TO MAKE A CHANGE TO THE POWERTRAIN WARRANTY TERM FOR 2013 AND FUTURE VEHICLES?

Cadillac-specific data shows that the majority of Cadillac owners will reach the 5-year warranty expiration faster than the 100,000-mile threshold. By changing the term to 6-year/70,000-mile1, Cadillac is committed in providing you with an additional 12 months of coverage.

WHAT IS COURTESY TRANSPORTATION?

Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers or retailers. Courtesy Transportation is included for 6-years or 70,000-miles1 for 2013 models and 5-years/100,000-miles1 for 2012 and older Cadillac vehicles.

HOW DOES CADILLAC’S POWERTRAIN WARRANTY COMPARE TO OTHER LUXURY COMPETITORS?

Cadillac’s new 6-year/70,000-mile1 Powertrain Limited Warranty is 2-years and 20,000-miles longer than those offered by BMW, Mercedes, and Audi.

WHAT DOES THE BUMPER-TO-BUMPER WARRANTY COVER?

The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 4 years or 50,000 miles (whichever occurs first). It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Warranty book under "What Is Covered" and "What Is Not Covered."

IS MY VEHICLE COVERED FROM RUST, TOO?

Cadillac vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust for 4 years or 50,000 miles, whichever comes first. Any sheetmetal that actually rusts through, causing an actual hole in the sheetmetal, is covered for up to 6 years, unlimited miles. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Cadillac makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Cadillac dealer for terms of this limited warranty.

DO I HAVE TO GO THE CADILLAC DEALER WHERE I PURCHASED MY VEHICLE TO HAVE THIS TYPE OF WORK PERFORMED?

While most customers prefer to have this type of work performed at their selling dealer, it can be performed at any Cadillac dealership.

CAN I TAKE MY CADILLAC TO ANY GM DEALERSHIP FOR WARRANTY REPAIRS?

These repairs must be performed by an Authorized Cadillac dealer, except in an emergency situation when a covered part or a Cadillac dealer is not reasonably available to the vehicle owner. It's in your best interest to take your Cadillac vehicle to a Cadillac dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.

IS CADILLAC PART OF GENERAL MOTORS?

Cadillac is a division of General Motors LLC.

WHO DO I CONTACT IF I HAVE A CONCERN WITH MY VEHICLE?

Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Cadillac dealer, please visit the Cadillac Dealer Locator.

WHY ARE CADILLAC CERTIFIED TRAINED TECHNICIANS SO IMPORTANT?

From changing oil to changing engines, these automotive experts can use Genuine GM Parts & Accessories that are designed specifically for your vehicle. They're also tested for performance and reliability. You'll spend less time in the shop and more time on the road. For more details, click here.

HOW DO I OBTAIN AN OWNER'S MANUAL?

There are two ways to obtain a copy:

1. Click here to view and download a pdf version of a manual and also watch how-to videos about certain product features of a vehicle.

2. To receive a paper copy (for a fee) you may contact Helm, Inc. Manuals are available from the late 1960s or early 1970s for most GM vehicles. You can reach Helm Publications Ordering at 1-800-551-4123.

HOW DO I KNOW IF MY VEHICLE HAS BEEN INCLUDED IN A RECALL?

Should a recall on your vehicle ever occur, Cadillac will notify you by mail. You can also contact any Cadillac Dealer, visit the Cadillac Owner Center, or you may call 1-800-458-8006

WHAT TYPE OF OIL SHOULD I USE IN MY CADILLAC VEHICLE?

You can find this answer by looking in your Owner's Manual under "Oil, Engine." If you do not have a manual, and you currently own a Cadillac, simply click here to view and download a pdf version of an Owner’s Manual.

ROADSIDE ASSISTANCE

WHAT IS ROADSIDE ASSISTANCE?

Cadillac has a Roadside Assistance program to aid owners with emergency and other services. It is a service that comes standard with each new Cadillac vehicle. Services provided include:


  • 24 hour, 7 day/week toll free 800 phone assistance
  • Towing to the closest Cadillac dealer (from a legal roadway)
  • Flat tire change (using vehicle's spare)
  • Battery jump-start. 

Vehicle unlock service (costs for a new key and the labor to create not covered)
  • Trip interruption assistance 


  • Trip routing
  • Emergency fuel delivery
HOW DO I CONTACT ROADSIDE ASSISTANCE?

If your Cadillac vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-224-1400 to initiate roadside assistance for your vehicle.

HOW LONG IS MY VEHICLE COVERED BY ROADSIDE ASSISTANCE?

Cadillac offers more years of roadside assistance standard than BMW, Mercedes-Benz, Audi and Lexus. The 24/7 Cadillac Roadside Assistance comes standard for 6-years/70,000-miles1 for 2013 models (5-years/100,000-miles1 for 2012 and older models).

ARE THERE ANY COSTS TO ME FOR USING ROADSIDE ASSISTANCE?

There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Cadillac dealer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section 7 of your Owner's Manual.

PRODUCT FEATURES

WHAT IS E85 ETHANOL?

E85 Ethanol, a blend of 85% ethanol and 15% gasoline, is a renewable fuel made mostly from U.S.-grown corn. E85 Ethanol Flexible Fuel Vehicles (FFV) are designed to run on E85, gasoline, or any blend of the two.

WHERE CAN I FIND INFORMATION ABOUT AIR BAGS/SUPPLEMENTAL INFLATABLE RESTRAINTS ON CADILLAC VEHICLES?

To learn about the specific items on your vehicle, please refer to Section 1 in your Cadillac Owner's Manual, "Seats and Restraint Systems."

WHAT IS THE DIFFERENCE BETWEEN ALL-WHEEL DRIVE AND FOUR-WHEEL DRIVE?

A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.

WHAT IS ONSTAR®?

OnStar is the in-vehicle safety and security system created to help protect you and your family on the road. OnStar offers:



  • 24-hour access to expertly trained, caring advisors
  • A connection to emergency assistance


  • Access to OnStar Hands-Free Calling in covered areas (prepaid calling charges apply)
  • Call 1-888-4-ONSTAR (1-888-466-7827) or visit onstar.com for system limitations and details.
WHAT IS ONSTAR® VEHICLE DIAGNOSTICS?

OnStar Vehicle Diagnostics is an exclusive service that runs diagnostic checks on a vehicle's key operating systems and sends the customer monthly reports by e-mail. It's available only from OnStar and GM—just one more way OnStar helps give you peace of mind on the road. Visit onstar.com for more information.

SAFETY

WHAT MAKES AN AIR BAG INFLATE?

In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.

WHEN SHOULD AN AIR BAG INFLATE?

The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.

WILL A SIDE OR REAR IMPACT OR ROLLOVER CAUSE THE AIR BAG TO DEPLOY?

If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident. 
The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags.
 The airbags will not deploy in a rear impact.

IS IT STILL NECESSARY TO WEAR A SAFETY BELT WITH THE SUPPLEMENTAL INFLATABLE RESTRAINT SYSTEM?

Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.

WHERE CAN I FIND INFORMATION ABOUT AIR BAGS/SUPPLEMENTAL INFLATABLE RESTRAINTS ON CADILLAC VEHICLES?

To learn about the specific items on your vehicle, please refer to Section 1 in your Cadillac Owner's Manual, "Seats and Restraint Systems."

WHAT KIND OF CHILD-SAFETY SEATS SHOULD I USE IN MY CADILLAC VEHICLE?

There are no specific child restraints that Cadillac recommends or endorses, but we do have some information that might be helpful to you. Cadillac's seats and safety belt systems are designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Cadillac vehicles. Our cars conform to SAE (Society of Automotive Engineers) J1819 standard, which is a recommended guideline for automotive safety belt and child restraint compatibility. Therefore, child restraints that conform to this standard will be more compatible with the seats and safety belt systems used in Cadillac vehicles. Also, your Cadillac Dealer can install a tether anchor kit (at no charge to you) that will anchor front-facing child seats. First, we recommend you work with a child-safety seat manufacturer, or a local retail outlet that sells child restraint seats, for possible suggestions on what type of seat would be most appropriate for your needs. You could also take your child restraint to a checkup event or contact a local CPS technician for additional assistance. There are a couple of websites that have some good information on this topic. Try these:
 NHTSA at www.nhtsa.dot.gov;

 National Safe Kids www.safekids.org; Safety Beltsafe USA www.carseat.org; American Academy of Pediatrics www.aap.org/family/carseatguide.htm. 
In addition, you might want to try checking with your local hospital, police department and fire department for any information they might have.

HOW DO YOU TURN OFF THE DAYTIME RUNNING LIGHTS WHILE PARKED?

Simply depress the parking brake.

PARTS & ACCESSORIES

WHERE CAN I PURCHASE OFFICIALLY-LICENSED CADILLAC MERCHANDISE?

To order a catalog or actual merchandise, please visit cadillaccollection.com.

CAN I BUY PARTS ONLINE?

Currently, Cadillac parts can only be purchased through your local Cadillac Dealer. However, some Cadillac retail websites do allow for the purchase of parts from their facilities via their websites. Therefore, please review your local Cadillac Dealer's websites for this information.

WHY SHOULD I PURCHASE CADILLAC ACCESSORIES OVER ACCESSORIES FROM COMPETING MANUFACTURERS?

Cadillac Accessories are designed by Cadillac designers with the styling and functionality that best complement your vehicle. They are engineered by the same team of engineers who developed your vehicle — and are integrated into the vehicle design for best fit, function and long life. Cadillac Accessories are tested to Cadillac standards for performance, durability and safety.

WHERE CAN I BUY CADILLAC ACCESSORIES?

Whether you want to add accessories to a brand-new vehicle or at a later date, the best place to purchase Cadillac Accessories is always your local Cadillac dealership. They have a wide variety of accessories on hand — or can order them for you for quick delivery. Just contact your Parts Manager or Sales Consultant, and they will be glad to help. Click to find the dealership nearest you.

WHAT TYPE OF WARRANTY SUPPORTS CADILLAC ACCESSORIES?

Cadillac Accessories are protected by the New Vehicle Limited Warranty*** when they are installed by a dealership or Accessories Distributor Installer (ADI) at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.

***Most Cadillac parts and accessories sold and installed on a Cadillac vehicle by a Cadillac dealer or Cadillac-approved Accessory Distributor Installer (ADI) before delivery to the customer are covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. If Cadillac Accessories are installed after vehicle delivery, or replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty. See your dealer for details.

WHAT TYPES OF CADILLAC ACCESSORIES ARE AVAILABLE?

Each model has different accessories that are offered. Depending on the model, you can choose from wheels to floor mats to trim packages to ski/bike/luggage racks and much, much more. For new vehicles, visit http://www.cadillac.com/owners/accessories.html to view available accessories for your vehicle, then contact your dealership’s Parts Manager or Sales Consultant to place an order. For previous model years, please visit www.cadillacaccessories.com for a full selection of available accessories.

IF I PURCHASE A CADILLAC ACCESSORIES ITEM AND IT NEEDS SERVICE LATER ON, WHERE SHOULD I GO?

Cadillac Accessories are developed by the same engineers and designers who developed the other components of your vehicle. That means your dealership’s Service Technicians are trained to repair accessories just as they are trained to repair any other mechanical issue/function of your vehicle. And remember: if you purchase your accessories from your dealership, you get the peace of mind of knowing it’s under a limited warranty.***

***Most Cadillac parts and accessories sold and installed on a Cadillac vehicle by a Cadillac dealer or Cadillac-approved Accessory Distributor Installer (ADI) before delivery to the customer are covered under the applicable portion (Bumper-to-Bumper, Powertrain, etc.) of the New Vehicle Limited Warranty. If Cadillac Accessories are installed after vehicle delivery, or replaced under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty. See your dealer for details.

FINANCING & PRICING

IS CADILLAC CURRENTLY OFFERING ANY INCENTIVES OR SPECIAL OFFERS?

Incentive offers vary throughout the year. Please see the Local Offers page for Cadillac national or regional incentives or contact a dealer at the Cadillac Dealer Locator to inquire about any potential local offers. If you would prefer to contact us by phone, we can be reached at 1-800-333-4223 between 8:00 AM – 11:00 PM EST 7 days a week.

WHAT ARE THE DIFFERENT OPTION PACKAGES AND PRICES?

Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. To locate a Cadillac dealer please visit the Cadillac Dealer Locator.

WHEN CAN I PLACE AN ORDER FOR NEXT YEAR´S MODEL?

Ask your local Cadillac dealer for specifics about the model you're interested in. He or she will be glad to provide you with a schedule. To locate a Cadillac dealer please visit the Cadillac Dealer Locator.

HOW ARE TRADE-IN VALUES DETERMINED?

Your trade-in value is determined by the Dealer and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with your Dealer for details.

CAN I PURCHASE A CADILLAC DIRECTLY FROM THE FACTORY?

No. However, you may order a vehicle from the factory through an authorized Cadillac dealer. To locate a Cadillac dealer please visit the Cadillac Dealer Locator.

WHAT TYPES OF VEHICLE FINANCING ARE AVAILABLE THROUGH GMAC?

Whether you want to lease or buy, your Cadillac dealership has some smart ways to fit a new Cadillac into your life and your budget. To locate a Cadillac dealer, please visit the Cadillac Dealer Locator.

CERTIFIED SERVICE

When should I have vehicle maintenance performed?

To view your vehicle’s maintenance schedule online, visit the Cadillac Owner Center and register your vehicle. You can also consult your Cadillac Owner's Manual for the correct maintenance schedule. Click here to download or view select Owner's Manuals.

What do I need to do when my “Change Engine Oil Soon” message displays?

When the “Change Engine Oil Soon” message displays, service is required for the vehicle as soon as possible, within the next 600 miles. Driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for more than a year. The engine oil and filter must be changed at least once a year and the oil life system must be reset. The Certified Service experts at your Cadillac dealer are trained to perform this work and reset the system.

How can I be sure to get the correct type of oil for my vehicle?

Consult your vehicle’s Owner Manual or visit the Certified Service experts at your Cadillac dealer to be sure you get the proper oil for your vehicle. For 2011 or newer vehicles, dexosTM1 Synthetic Blend is the recommended oil specification. Advantages of dexos1 Synthetic Blend include improved oil performance and protection, increased piston cleanliness, reduced oil consumption and greater viscosity control.

My Owner's Manual refers to Maintenance I and Maintenance II. How do I know which maintenance schedule I need performed?

When the “Change Engine Oil Soon” message displays, certain services, checks and inspections are required. For 2004-2010 model year vehicles, required services are referred to as “Maintenance I” and “Maintenance II”.

Generally, it is recommended that your first service be Maintenance I, your second service be Maintenance II, and that you alternate Maintenance I and Maintenance II thereafter. However, in some cases, Maintenance II may be required more often.

Maintenance I — Use Maintenance I if the “Change Engine Oil Soon” message comes on within 10 months of the vehicle purchase or after Maintenance II was performed.

Maintenance II — Use Maintenance II if the previous service performed was Maintenance I. Always use Maintenance II whenever the message comes on 10 months or more since the last service or if the message has not come on at all for one year.

I have a 2011 Cadillac. When should I get my tires rotated?

Beginning with the 2011 model year, Cadillac owners are advised to see their dealer for a tire rotation every 7,500 miles as part of a newly revised maintenance schedule. Regular rotations allow tires to wear evenly, maximizing tire life and allowing tires to be replaced in sets of four, which is preferable.

I’ve heard that the first tire rotation on my new Cadillac is the most important. Why is that?

Irregular tread wear occurs fastest when tires are new and at full tread depth, thus the first tire rotation has been found to be of the greatest importance.

Is it okay to rotate my tires earlier than 7,500 miles on a 2011 model year vehicle and newer?

Yes, it is okay, particularly if you notice signs of irregular wear appearing on the tires.

If I have an older Cadillac—for example, model year 2000—does the 7,500-mile tire rotation recommendation still apply?

While the 2000 Owner’s Manual recommends a range of 5,000 to 8,000 miles, the 7,500-mile tire rotation interval is a good rule of thumb. However, any time you notice unusual wear, you should rotate your tires as soon as possible. Check to ensure that your vehicle is properly aligned and that there are no suspension issues causing irregular tire wear.

My Cadillac has an Engine Oil Life System. Can I have my tires rotated when I get my oil changed?

Yes. For your convenience, you can have both the tire rotation and oil change service completed at the same time, as long as you are rotating the tires approximately every 7,500 miles.

Is it necessary to change my oil every 3,000 miles?

The majority of today’s Cadillac vehicles are equipped with the Engine Oil Life System, which has made the 3,000-mile oil change obsolete. Depending on the age of the vehicle, driving habits and road conditions, vehicles with today’s advanced engines can go much longer than 3,000 miles between oil changes. Always be sure to check your engine oil level regularly, even with an Engine Oil Life System.

Why is tire pressure important?

Improperly inflated tires are a leading cause of tire failure. Proper tire inflation helps a tire have optimum tread contact with the road, which improves traction and braking and reduces tire wear. Underinflated tires generate heat, which is the tire’s worst enemy, so maintaining the right amount of air keeps temperatures where they should be and results in fewer blowouts. Also, keeping tires properly inflated and wheels aligned can help you improve your gas mileage up to 3.3 percent. Source: fueleconomy.gov

How often should I check my air pressure?

You can check your Owner's Manual for specific information on your vehicle, but once a month is a good guideline. Be sure the tires are cold (driven less than one mile), and don’t forget to check your spare tire. You should always use a good-quality tire gauge to check pressure—don’t ever try to “eyeball” tires because they can look fine even when they are underinflated. And remember that tires can lose air pressure in cold weather.

Where should I go to get the right tires for my car?

Most Cadillac dealerships sell brand-name tires such as Bridgestone, Firestone, Goodyear, Michelin and many more. The Certified Service technicians at your dealership can recommend the tires that are right for your vehicle and your driving habits. And, participating dealers offer a 30-day price-match guarantee, so if you find the same tires at a better price within 30 days of purchase, they’ll refund the difference. Click here for current offers and additional details.

How will I know when I need new tires?

One sure way to know when to replace your tires is when the treadwear indicators—called “wear bars”—appear. These wear bars look like narrow strips of smooth rubber across the tread and appear when it’s time to replace the tires. You should replace the tires if you can see three or more treadwear indicators around the tire. Other ways to know when you need to replace your tires include cord or fabric showing through the rubber, cracks or cuts in the tread or sidewall deep enough to show cord or fabric, bulges or splits in the tire, and punctures or damage that cannot be repaired correctly.

If you have questions about whether your tires need replacing, see the Certified Service experts at your nearest Cadillac dealer.

ACCOUNT CREATION & MANAGEMENT

Where can I find more information about how the Cadillac Owner Center works and the features that are available?

We have a site overview that gives a quick look at everything you can do to manage your vehicle. Click here to take the tour.

Can I log in using my OnStar Username and Password?

Yes. When you log in with your OnStar credentials, your personal information and vehicle information will be shared with the Cadillac Owner Center. If you have more than one vehicle with OnStar, you will be asked which vehicle(s) you would like to link to your Cadillac Owner Center account.

What happens if I end my OnStar Account? Can I still log in using my OnStar username and password?

Yes. Your username and password will still allow you access to the Cadillac Owner Center, even if your OnStar subscription ends.

I input my name and address, but my Vehicle is not showing up. Why?

If you purchased your vehicle through a private sale, your vehicle ownership information may not be updated in our system. You can register this vehicle by inputting your vehicle’s Vehicle Identification Number (VIN) into the Cadillac Owner Center. If you purchased a new or used vehicle from a dealer, it may be a few weeks before your vehicle information is updated in our system.

Why are some of the vehicles appearing not mine? Should I click Not My Vehicle?

Occasionally, a vehicle may still be registered to a prior owner or mistakenly appear when you are registering your vehicle. You can select those vehicles from the list that you don’t currently own or have never owned and remove them by clicking on the Not My Vehicle link next to each vehicle, and selecting the reason. Once you do this, the information will be sent to correct the vehicles in the system, but please note there may be up to a two-week delay to reflect this information.

What do I do when the system does not recognize my VIN?

There are several reasons that we may not recognize your VIN. If your vehicle is a new purchase, it may take up to 45 days for the VIN to be input into our systems. Or, perhaps the VIN was entered incorrectly. Please follow the instructions below. If you’d like to save these instructions for future use, you can download the PDF version.

Step 1:
Check to make sure you entered the correct VIN number by clicking on the Edit Vehicle Information button below.

Step 2:
If your VIN was entered correctly, it means that our system has not processed your vehicle purchase yet. You will still be able to access a wide variety of Cadillac Owner Center information if you re-register by Year, Make and Model. Just do the following:


1. On the Edit Vehicle Information page, remove the vehicle you just registered
2. Click Add Vehicle. You will re-enter the vehicle registration process. Then, register by Year, Make, and Model from the bottom of the page and click “Save.”
3. Return to the edit vehicle information page and enter your VIN, then click Save and Finish. Once your vehicle is in our system, usually 45 days after purchase, information specific to your vehicle will be displayed.


If you made a typing error and your VIN is incorrect, you can re-register the vehicle with the correct VIN. Just do the following:
1. On the Edit Vehicle Information page, remove the vehicle you just registered
2. Click Add Vehicle. You will re-enter the vehicle registration process and may enter the correct VIN.

If your VIN is still not recognized, you can start a Live Chat with our experts or call 1-866-694-6546 for assistance.

If you own a vehicle that was not purchased in the United States, unfortunately we can’t recognize your vehicle at this time. Please visit your vehicle brand site for more information.

How do I change my password?

Users can change their password at any time by going to the Manage Profile link in the upper right corner of the homepage and updating their Personal/Contact information section and clicking on the change password link.

I have OnStar but I do not have a username/password. What should I do?

You can take one of two actions:

  • You can create an owner account here, then add your OnStar account information to your profile. You will then be able to see your OnStar Vehicle Diagnostics information and other select OnStar details in your Cadillac Owner Center account.
  • You can visit OnStar.com and set up an online account. Use that username and password to create a Cadillac Owner Center account. This will allow you to log in to both the Cadillac Owner Center and OnStar.com with the same username/password.
How can I access my vehicle information if the Cadillac Owner Center website is not working?

Call 1.866.694.6546 and we will be happy to assist you. Hours of operation: Monday through Saturday 8am-9pm EST.

I cannot access my Cadillac Owner Center account. Do I need to update my operating system or browser?

The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:

  • Firefox
  • Safari
  • Google Chrome
  • Opera
  • Internet Explorer

VEHICLE HOMEPAGE & DEALER INFORMATION

My preferred dealership no longer appears, what happened?

If your preferred dealer is not displaying properly, our system might be down temporarily. Please reload the page and try again. Occasionally, dealerships may close or choose not to participate in system updates. When this happens, your selected preferred dealer will disappear. Please choose a new preferred dealer through the Preferred Dealer tool on your Cadillac Owner Center homepage.

How is my preferred dealer chosen?

Your preferred dealer is either the dealer who sold you the vehicle or your selected OnStar preferred dealer. You can change your preferred dealer in the Preferred Dealer tool on the homepage.

SERVICE HISTORY & MAINTENANCE SCHEDULE

Why can’t I see my service history records?

You may not see service history records if your dealer does not participate in service history data sharing or if your service was performed within the past 2 weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation.

I entered my service records into OnStar.com, why should I use the Cadillac Owner Center?

Along with displaying your personally entered OnStar service records, the Cadillac Owner Center also allows you to see dealer service history. The Cadillac Owner Center is also a convenient way to consolidate all of your account information, get valuable information on your vehicle, and view recalls, all in one place. You can even sign in using your OnStar credentials.

If I update my records in my new Cadillac Owner Center account, will they show up in my OnStar.com account (and vice versa)?

If you enter your service records in your OnStar.com account they will show up in your new Cadillac Owner Center account but if you enter them in your new Cadillac Owner Center account they will not appear in your OnStar account at this time.

GM ACCOUNTS

What is OnStar Vehicle Diagnostics and how do I enroll?

If you subscribe to this service, about every 30 days, OnStar Vehicle Diagnostics will check your vehicle's key systems—including engine, air bags, and antilock brakes—while you drive. The system also provides important maintenance information details regarding your vehicle's needs for oil life and tire pressure.* It summarizes all this information in an easy-to-read e-mail so you can stay updated on the condition of your vehicle and have greater peace of mind. To enroll for this service available at no extra charge — go to OnStar.com

*If equipped.

Why doesn't the GM Card information match the information on my current statement or the GM Card Website?

There is a slight time lag between when transactions occur on the GM Card website and when they are reflected on your Cadillac Owner Center account. It may take up to five days for the information to match

Why is my OnStar Vehicle Diagnostics information out-of-date?

We pull data for your vehicle's OnStar Vehicle Diagnostics summary monthly. All information on your account should reflect what is included in your most recent OnStar Vehicle Diagnostics e-mail.

Why is my most recent OnStar renewal not reflected on my account?

Most likely, you have just renewed your subscription. There is a slight time lag between when transactions occur on OnStar.com and when they are reflected on your Cadillac Owner Center account. It may take up to 30 days for the information to match.

Why am I unable to view my SiriusXM account information if I don’t have OnStar?

Currently, our systems are only able to access SiriusXM account information for those users who are OnStar subscribers. Check back soon for system updates that will allow you to see your subscription information without having to have an active OnStar account.

Why is my SiriusXM account information out of date?

There may be a slight time delay between when SiriusXM account updates occur and when they are reflected on your Cadillac Owner Center account. You can always get your account status by logging in to the "Manage Account" section of siriusxm.com.

WARRANTY & RECALLS

How will I know when a recall is closed?

It can take up to two weeks for the Cadillac Owner Center to reflect that the dealer has addressed your recall. Once the Cadillac Owner Center has been notified, the recall link will no longer appear in the homepage Recall tool for your vehicle.