There are many benefits involved when you own a Cadillac, and all of them elevate the idea of what it means to drive a luxury vehicle. Now there’s one more: In their 2014 U.S. Customer Service Index (CSI) Study, Cadillac was ranked “Highest in Customer Satisfaction with Dealer Service among Luxury Brands” by J.D. Power.1
One thing we’re most proud of is who contributed to these rankings–people who drive luxury vehicles. The rankings are determined by measuring service satisfaction of owners and lessees of vehicles one to five years old in the areas of service initiation, service advisor, service facility, vehicle pick-up and service quality.
“We believe every interaction with a Cadillac owner represents an opportunity to earn the loyalty of a customer,” said Bill Peffer, U.S. vice president of Cadillac Sales and Service. “This philosophy drives our products and every experience in our dealerships.”
But for those who drive a Cadillac, the luxury experience doesn’t end there. Cadillac Owner Benefits–a comprehensive suite that includes a Premium Care Maintenance program, Remote Vehicle Diagnostics with your OnStar RemoteLink® mobile app2 and 24/7 roadside assistance–provides everything our owners need and deserve. In addition, Cadillac dealers undergo extensive customer service training to create a world-class environment.
1 Cadillac received the highest numerical score among luxury brands in the proprietary J.D. Power 2014 Customer Satisfaction with Dealer Service (CSI) StudySM. Results based on responses from 90,906 owners and lessees of 2009 to 2013 model-year vehicles, measuring 31 auto manufacturers and measures satisfaction among vehicle owners who visit a dealer for service during the first three years of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed from October–December 2013. Your experiences may vary. Visit jdpower.com
2 Available on iPhone®, Android™, Blackberry® and Windows® devices. Services vary by phone, vehicle and conditions. Requires an active OnStar subscription.