principles of service

THE PRINCIPLE OF SERVICE

We’ve rewritten the rules. The future of service is all about you. See how we’re designing a new service experience around your needs.

The Principle of Service expresses a bold new take on the art of care. Crafting a new service experience of innovation–a new model that anticipates your needs without you lifting a finger–enabling you to live your life uninterrupted. Our vision moves you effortlessly forward.

CHANGE THE RULES

We are re-envisioning industry standards. Come explore a new kind of service experience for you and your Cadillac.

INSPIRE WHAT’S POSSIBLE

We will help develop ingenious technologies to enhance your service experience, bringing more of the service lane into your digital world.

DEFY EXPECTATIONS

We are passionate about providing unmatched expertise and care in the service of your Cadillac.

REDEFINING THE EXPERIENCE

We will personalize customer service to create an enriching service experience.

HELPFUL LINKS

Schedule an appointment with a Certified Service technician.

Find everyday values on popular service items. 

Explore vehicle manuals, warranty information, and more.

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  • With standard 2.0L Turbo.

  • With available 3.6L V6.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth and smartphone. Some devices require USB connectivity.

  • Lower-profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty.  For more details, go to my.cadillac.com/learnAbout/cadillactires or see your dealer.

  • Cadillac user experience functionality varies by model. Full functionality requires compatible Bluetooth and smartphone. Some devices require USB connectivity. Map coverage available in the United States, U.S. Virgin Islands, Puerto Rico and Canada.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics.

     

    Lower profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details go to my.cadillac.com/learnAbout/cadillactires or see your dealer.

  • Lower-profile tires wear faster. Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New-Vehicle Limited Warranty.

  • Cargo and load capacity limited by weight and distribution.

  • Your complete attention is required at all times while driving, even while using Super Cruise. See the owner’s manual or visit cadillacsupercruise.com for more information.

  • Combined engine and electric motor total system peak power.

  • EPA-estimated combined city/highway miles per gallon of gasoline-equivalent. EPA-estimated 31-mile range based on 62 MPGe combined city/highway (electric); 430-mile extended range based on 25 MPG combined city/highway (gas). Actual range varies based on several factors, including temperature, terrain, and driving technique.