Your complete satisfaction with Cadillac vehicles and services is important to us. We have facilities, representatives, technicians, tools, and up-to-date information to promptly resolve your questions or concerns. We provide multiple convenient ways to contact us 7 days a week, 24 hours a day.
Please mail your comments, questions or concerns to one of the following Cadillac Customer Assistance Centers:
In the United States:
Cadillac Customer Assistance Center
P. O. Box 33169
Detroit, MI 48232-5169
In Canada:
GM of Canada
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005
Telephone
To better address your comments and concerns, please choose from the phone numbers below. Cadillac Customer Assistance Centers are open Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST and closed on Sunday.
Inside the U.S.: 1-800-458-8006
Inside Canada: 1-800-263-3777
International Inquiries: 1-905-644-4112
When you call the Cadillac Customer Assistance Center, please have the following information available:
Your name, address, and home and daytime telephone numbers
Your Vehicle Identification Number (VIN), which can be found on your registration
Dealership name and location
Vehicle delivery date and current mileage
Nature of your concern
SERVICE MANUALS & OWNER PUBLICATIONS
To purchase service manuals, service bulletins, owner manuals, and other service literature for all current and many past model Cadillac vehicles, call the appropriate toll-free number below.
Inside the U.S.: 1-800-551-4123
Inside Canada: 1-800-263-3777
CADILLAC NEW VEHICLE PURCHASE INFORMATION
For information regarding Cadillac models, current incentives or promotions, please contact us at the appropriate number below.
Inside the U.S.: 1-800-333-4CAD
Inside Canada: 1-800-263-3777
locate a dealer
- Enter your ZIP code to find your
local dealer.
already own a vehicle?
- Log in to the Owner Center now:
- visit Owner Center