Cadilllac Live | More Info, FAQ | Cadillac

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CADILLAC SHOPPING: REIMAGINED

CADILLAC SHOPPING: REIMAGINED

CADILLAC SHOPPING: REIMAGINED


Cadillac Live is a one of a kind experience that places you inside a digital showroom. Whether it’s your home, office, or even the gym, explore our latest lineup from the comfort of anywhere. Here’s how to get started:

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Book an appointment with an agent for a personalized vehicle walk-around of your desired vehicle.

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Your Cadillac Live experience happens via one-way video. You will see and hear the agent, but they will only hear you. You also have the option to chat via text with the agent.

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Ask any question on the features that matter most to you. Our agents are happy to assist you in whatever you need.

FEATURED SHOWROOM VEHICLES

FEATURED SHOWROOM VEHICLES

FEATURED SHOWROOM VEHICLES

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

HOW LONG IS A SESSION?

You can end a session whenever you prefer. You are not committed to a pre-determined time.

 

HOURS OF OPERATION
Mon-Thurs: 9 am – 1 am EST
Fri: 9 am – 9 pm EST
Sat-Sun: 11 am – 7 pm EST

CAN THE AGENT SEE ME?

No, you will only see the agent and the showroom from their perspective.

HOW LONG ARE WAIT TIMES?

Wait times may vary but we strive to keep them to a minimum.

HOW MUCH DOES A TOUR COST?

Your experience with Cadillac Live is entirely complimentary and free of obligations.

IS MY SESSION GOING TO BE RECORDED?

No, your session will not be recorded.

DO I HAVE TO SPEAK WITH AN AGENT? CAN I VIEW THE SHOWROOM ON OWN?

Absolutely. If you want to tour the showroom without assistance simply use the options available on the menu on your screen.

HOW DO I TEST DRIVE A VEHICLE?

Following your tour of the showroom, our Live agent will be happy to assist you in setting up at a time for a test drive.

I REQUIRE SPECIAL ASSISTANCE.

Please contact Cadillac Customer Care Center at 1-800-333-4223 and we will happily try to accommodate your needs.

WILL MY INFORMATION BE SHARED WITH A THIRD-PARTY?

No.

WHAT ARE MY OBLIGATIONS AFTER A SESSIONS?

Following your session there are no obligations. You can choose to arrange to see a dealer for a test drive, but only if you wish.

BY SIGNING UP WILL I END UP ON A MAILING LIST?

Yes, by participating in a Cadillac LIVE session you are consenting that Cadillac, GM and/or a GM dealer can contact you with offers and product information. GM Privacy Statement

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Read the vehicle’s owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay is a trademark of Apple, Inc. Siri, iPhone and Apple Music are trademarks of Apple, Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of GoogleTM and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Read the vehicle's owner's manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device.  Visit cadillacsupercruise.com for compatible highways and more information.  Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception, and GPS signal.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

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