faq

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What coverage levels does the Protection Service Contract offer?

There are two levels of coverage offered through the Protection Service Contract: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Cadillac. There are a number of time and mileage options from which to choose. For more information, see your Cadillac F&I Sales Representative.

Where should I get my Cadillac repaired?

During the term covered by your service contract, you may have covered repairs completed at any participating dealer.

What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

What is a Disappearing Deductible and how does it work?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the contract for a repair covered under the contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

What is the Commercial-Use Surcharge?

The Commercial-use surcharge provides your vehicle with coverage if you intend to use your Cadillac for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Does the Commercial-Use Surcharge exclude any Cadillac vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

Is coverage under the Protection Service Contract transferable to a subsequent owner?

Should you sell your covered Cadillac to another individual, any remaining coverage under the Protection Service Contract may be transferred to the new owner prior to the service contract’s expiration date. Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the Administrator.

For used Cadillac vehicles, when does the Protection Service Contract or term of the contract start and end?

The term covered by the Protection Service Contract begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your F&I Sales Representative for details). The coverage term runs to your purchased time and mileage option, whichever comes first.

Are there different time and mileage options for new and used vehicles covered under Cadillac Platinum Wrap Coverage?

Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. See your F&I Sales Representative for details.

Can I purchase Platinum Wrap Coverage at any time while I own my Cadillac?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, these factory-installed components are covered under the Platinum Service Contract.

What components does the Platinum Protection Service Contract cover?

Platinum coverage includes most components on your Cadillac, including all components covered by the Silver Service Contract. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

What are the time and mileage options for new Cadillac vehicles under the Pre-Paid Maintenance Agreement?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage option from which to choose. Ask your F&I Sales Representative for details.

What are the time and mileage options for used Cadillac vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance Agreement?

Pre-Paid Maintenance Agreements conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first. There are a number of time and mileage option from which to choose. Ask your F&I Sales Representative for details.

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the vehicle’s owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Read the vehicle's owner's manual for important feature limitations and information.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. For a list of GM wireless charging compatible mobile devices see,  https://my.cadillac.com/learnAbout/wireless-charging. If your device is not on this list, please consult your carrier.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.com for compatible highways and more information. Requires active OnStar plan, active WiFi Hotspot, working electrical system, cell reception and GPS signal.

     

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map coverage available in the United States, Puerto Rico and Canada.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics.

     

    Lower profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty.  For more important tire and wheel information, go to https://my.cadillac.com/learnAbout/tires or see your dealer.

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