faq

What coverage levels does the Protection Plan offer?

There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Cadillac. See your Cadillac dealer for more details on both contracts. The Protection Plan includes a number of term and mileage options you can choose from. For more information, see your Cadillac dealer.

Where should I get my Cadillac repaired?

During the term covered by your contract, you may have covered repairs completed at any Certified Service center.

What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

What is a Disappearing Deductible and how does it work?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the contract for a repair covered under the contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

How does the Cadillac Protection Plan compare to the GM Certified Pre-Owned vehicle coverage?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from Cadillac comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

The Cadillac Protection Plan can begin when the GM Certified Pre-Owned coverage expires (subject to a waiting period; see your dealership for details), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Service Contract.

What is the Commercial-Use Surcharge?

It provides your vehicle Protection Plan coverage if you intend to use your Cadillac for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Does the Commercial-Use Surcharge exclude any Cadillac vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

Is coverage under the Protection Plan transferable to a subsequent owner?

Should you sell your covered Cadillac to another individual, any remaining coverage under the Protection Plan may be transferred to the new owner prior to the contract expiration date. Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the Administrator.

What are the time and mileage options for new Cadillac vehicles under the Protection Plan?

24 months or 50,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

36 months or 75,000 miles, whichever comes first

36 months or 100,000 miles, whichever comes first

39 months or 39,000 miles, whichever comes first

39 months or 45,000 miles, whichever comes first

39 months or 60,000 miles, whichever comes first

48 months or 40,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

48 months or 75,000 miles, whichever comes first

48 months or 100,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 48,000 miles, whichever comes first

72 months or 60,000 miles, whichever comes first

72 months or 75,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 56,000 miles, whichever comes first

84 months or 75,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

What are the time and mileage options for used Cadillac vehicles under the Protection Plan?

12 months or 12,000 miles, whichever comes first

24 months or 24,000 miles, whichever comes first

24 months or 40,000 miles, whichever comes first

36 months or 24,000 miles, whichever comes first

36 months or 30,000 miles, whichever comes first

36 months or 36,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

48 months or 32,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 72,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 70,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

 

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4-, and 5-year contracts are available for vehicles up to 100,000 miles.

For used Cadillac vehicles, when does the Protection Plan contract or term of the contract start and end?

The term covered by the Protection Plan begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your dealership for details). The coverage term runs to your purchased time and mileage option, whichever comes first.

Are there different time and mileage options for new and used vehicles covered under Cadillac Platinum Wrap Coverage?

Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. Ask your F&I Sales Representative for details.

Can I purchase Platinum Wrap Coverage at any time while I own my Cadillac?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

What components does the Silver Protection Plan cover?

The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown, less the applicable deductible:
 

  • Engine covered components
  • Transmission covered components
  • Transfer case covered components
  • Drive axle covered components
  • Factory-installed turbocharger/supercharger covered  components
  • Steering covered components
  • Brake covered components
  • Electrical and enhanced electrical covered components
  • Factory-installed air conditioning covered components
  • Seals and gasket coverage

For a complete list of the specific components covered under the categories above, see the Silver Covered Component List in the Protection Plan Service Contract.

Does the electrical component coverage include items such as OnStar, factory navigation systems, and factory-installed video components?

Yes, both Platinum and Silver contracts include those factory-installed components.

What components does the Platinum Protection Plan cover?

Platinum coverage includes most components on your Cadillac, including all components covered by the contract. Components that are not covered are those listed in the Exclusions section of the Protection Plan Service Contract.

What are the time and mileage options for new Cadillac vehicles under the Pre-Paid Maintenance plans?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

 

36 months or 36,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles
144 months or 120,000 miles
162 months or 135,000 miles
180 months or 150,000 miles

 

Lease:
39 months or 39,000 miles
42 months or 42,000 miles
48 months or 48,000 miles

What are the time and mileage options for used Cadillac vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance plans?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

 

18 months or 15,000 miles
36 months or 30,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

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  • Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

  • Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

  • With standard 2.0L Turbo.

  • With available 3.6L V6.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Lower-profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty.  For more details, go to my.cadillac.com/learnAbout/cadillactires or see your dealer.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map coverage available in the United States, Puerto Rico and Canada.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics.

     

    Lower profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details go to my.cadillac.com/learnAbout/cadillactires or see your dealer.

  • Lower-profile tires wear faster. Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New-Vehicle Limited Warranty.

  • Cargo and load capacity limited by weight and distribution.

  • Your complete attention is required at all times while driving, even while using Super Cruise. See the owner’s manual or visit cadillacsupercruise.com for more information.

  • Combined engine and electric motor total system peak power.

  • EPA-estimated combined city/highway miles per gallon of gasoline-equivalent. EPA-estimated 31-mile range based on 62 MPGe combined city/highway (electric); 430-mile extended range based on 25 MPG combined city/highway (gas). Actual range varies based on several factors, including temperature, terrain, and driving technique.