WARRANTY AND COVERAGE
Cadillac 4-year/50,000-mile1 Bumper-to-Bumper Limited Warranty with no deductible
Cadillac 6-year/70,000-mile1 Transferable Powertrain Limited Warranty with no deductible for 2013 and newer models (5-years/100,000-miles1 for 2012 and older models).
Cadillac 6-year/70,000-mile1 Roadside Assistance for 2013 and newer models (5-years/100,000-miles1 for 2012 and older models).
Cadillac 6-year/70,000-mile1 Courtesy Transportation for 2013 and newer models (5-years/100,00-miles1 for 2012 and older models)
BUMPER-TO-BUMPER LIMITED WARRANTY
Cadillac backs your new vehicle with its no deductible, Bumper-to-Bumper Limited Warranty. The entire vehicle is warranted for repairs, including parts and labor, to correct any defects in materials or workmanship for 4-years or 50,000-miles, whichever comes first (except routine maintenance). The warranty covers towing to the nearest Cadillac dealership, and there is no deductible for warranty repairs during the warranty period. The warranty transfers automatically with vehicle ownership during the warranty period.
TRANSFERABLE POWERTRAIN LIMITED WARRANTY
Cadillac will warrant each 2013 and newer vehicle for 6-years or 70,000-miles1 (5-years/100,000-miles for 2012 and older models1) with no deductible from the original in-service date of the vehicle, for warrantable repairs which are required as a result of defects due to material and/or workmanship to the engine, transmission, or drive systems.
Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC carriers, valve covers, oil pan, seals, gaskets, turbocharger, supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount. Timing belts are covered until the first scheduled maintenance interval.
Case, all internal lubricated parts, torque converter, transfer case, transmission/transaxle mounts, seals, and gaskets.
Final drive housing, all internal lubricated parts, axle shafts and bearings, constant velocity joints, axle housing, propeller shafts, universal joints, front differential actuator, supports, seals and gaskets.
WHAT IS NOT COVERED
All the above items are not covered for damage due to accident, misuse, alteration, insufficient or improper maintenance, contaminated or poor quality fuel. For complete details refer to your Warranty and Owner Assistance Information booklet.
This is a supplement to the express conditions and warranties described in the Warranty and Owner Assistance Information booklet. Other coverages are not extended or altered due to this supplement.
COURTESY TRANSPORTATION PROGRAM
During the warranty coverage period, this Cadillac program provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner Manual for details, including reservation of rights, or consult your dealer/retailer.
24/7 ROADSIDE ASSISTANCE PROGRAM
Cadillac is proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 6-years or 70,000-miles1, whichever comes first, for 2013 and newer models (5-years/100,000-miles1 for 2012 and older models). Refer to your Owner Manual for details, or consult your dealer/retailer. The Roadside Assistance contact information is listed in the Customer Assistance Offices section of the Warranty and Owner Assistance Information booklet.
Cadillac vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust for 4-years or 50,000-miles1, whichever comes first. Any sheetmetal that actually rusts through, causing an actual hole in the sheetmetal, is covered for up to 6-years or unlimited-miles. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. See your Cadillac dealer for terms of this limited warranty.
AN IMPORTANT NOTE ABOUT ALTERATIONS AND WARRANTIES
Installations or alterations to the original equipment vehicle (or chassis) as distributed by General Motors are not covered by the General Motors New Vehicle Limited Warranty. The special body company, assembler, equipment installer, or upfitter is solely responsible for warranties on the body or equipment and any alterations (or any effect of the alterations) to any of the parts, components, systems, or assemblies installed by GM. General Motors is not responsible for the safety or quality of design features, materials, or workmanship of any alterations by such suppliers.
WHAT IS THE CADILLAC POWERTRAIN WARRANTY?
Cadillac will warrant each 2013 or newer vehicle for 6-years or 70,000-miles1 (5-years/100,000-miles for 2012 and older models1)from the original in-service date of the vehicle. The warranty is fully transferable and there are no fees and no deductibles. The Roadside Assistance and Courtesy Transportation programs are also standard during the length of the warranty. For more details, please visit your Cadillac dealer.
HOW IS THE BUMPER-TO-BUMPER WARRANTY AFFECTED BY THE POWERTRAIN WARRANTY?
The bumper-to-bumper New Vehicle Limited Warranty on new Cadillac cars and light-duty trucks remains in effect for 4-years or 50,000-miles1, whichever comes first. For more details, please visit your Cadillac dealer.
WHY HAS GM ELECTED TO MAKE THIS CHANGE?
This move is intended to provide you with a premium level of values, confidence, and protection. As a result, GM is elevating your total vehicle ownership experience with one of the most comprehensive consumer confidence packages in the industry.
WHAT ABOUT COURTESY TRANSPORTATION?
Courtesy Transportation is also included for 6-years or 70,000-miles1 for 2013 or newer models and 5-years/100,000-miles1 for 2012 and older Cadillac vehicles. Whenever warranty repairs are required, several transportation options and/or reimbursement of certain transportation expenses are available for your convenience at participating dealers or retailers.
WHAT DOES THE BUMPER-TO-BUMPER WARRANTY COVER?
The bumper-to-bumper New Vehicle Limited Warranty covers vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 4-years or 50,000-miles1, whichever comes first. It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. For further details, look in the Warranty book under "What Is Covered" and "What Is Not Covered."
IS MY VEHICLE COVERED FROM RUST, TOO?
Cadillac vehicles are designed and built to resist corrosion. All body and sheet metal components are warranted against rust for 4-years or 50,000-miles1, whichever comes first. Any sheetmetal that actually rusts through, causing an actual hole in the sheetmetal, is covered for up to 6 years, unlimited miles. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. Cadillac makes no recommendations concerning the usefulness or value of such products. Application of after-manufacture rustproofing products may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct damage caused by such applications are not covered under your New Vehicle Limited Warranty. See your Cadillac dealer for terms of this limited warranty.
DO I HAVE TO GO THE CADILLAC DEALER WHERE I PURCHASED MY VEHICLE TO HAVE THIS TYPE OF WORK PERFORMED?
While most customers prefer to have this type of work performed at their selling dealer, it can be performed at any Cadillac dealership.
CAN I TAKE MY CADILLAC TO ANY GM DEALERSHIP FOR WARRANTY REPAIRS?
These repairs must be performed by an Authorized Cadillac dealer, except in a situation where you are significantly inconvenienced and when a covered part or a Cadillac dealer is not reasonably available. It's in your best interest to take your Cadillac vehicle to a Cadillac dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.
WHAT ARE THE EXTENDED PROTECTION PLANS?
Cadillac Extended Protection Plans provide world-class coverage and benefits that continue, even after your new-vehicle warranty expires, to protect your investment.
DO I NEED EXTENDED PROTECTION?
Cadillac Extended Protection products can provide convenience and comfort and can enhance your Cadillac ownership experience. From Cadillac Protection Plans to Cadillac Tire & Wheel Protection, you will have peace of mind knowing you are protected by a product with the Cadillac name. There’s a chance you’ll own your Cadillac beyond its warranty period, and as with any vehicle over time, there could be expenses. With just one covered repair, the Cadillac Extended Protection Plan could quickly pay for itself.
HOW CAN I PURCHASE A CADILLAC PROTECTION PLAN OR TIRE AND WHEEL PROTECTION?
If you are interested in purchasing a Cadillac Protection Plan or Tire and Wheel Protection, email firstname.lastname@example.org with your contact information (address and phone number).
CAN I PURCHASE THE EXTENDED PROTECTION ON MY USED CADILLAC?
Yes. Additional protection is available on Used and GM Certified Pre-Owned Cadillac vehicles and can be tailored to your desired level of coverage depending on the age and mileage of your Cadillac. You can choose the deductible amount, mileage, and duration of your plan to meet your needs
IS IT IMPORTANT THAT CADILLAC RECOMMENDS EXTENDED PROTECTION PLANS?
Yes. The Extended Protection Plans offered provide you with comprehensive coverage for the repairs and service needs of your vehicle. Cadillac Extended Protection products are recommended by Cadillac and, and who better to trust with your vehicle than the people who built it?
The information contained herein is meant for summary/illustration purposes only and is not an agreement or contract. The full terms and conditions of the agreement are included in the official Vehicle Service Contract document. Please see your dealer for an official Vehicle Service Contract document containing the full terms and conditions.
You demand the very best; that’s why you drive a Cadillac. And the Cadillac Protection Plan was created to meet your high expectations. The Cadillac Protection Plan is easy to understand with clear and comprehensive terms and conditions. Simply choose the coverage that’s right for you, Silver or Platinum, along with your deductible and contract term.
The Cadillac Protection Plan comes with extras in addition to coverage for approved repairs, including lost key and lockout coverage, trip interruption coverage, towing, and rental car reimbursement.
If a covered mechanical breakdown occurs, you’ll also have access to the Certified Service technicians found at the 4,000+ GM dealerships nationwide. These technicians are specially trained to work on GM vehicles. They can even use the same quality of parts as those used when your car was first built.
RENTAL CAR COVERAGE
Need to rent a vehicle while yours is being repaired? No problem. Your coverage will pay for or reimburse you for a rental vehicle or for any alternate public transportation expenses while your vehicle is being repaired.
TOWING & ROAD SERVICE
If your vehicle is disabled, your towing or road service charges are covered, up to $150.
If your Cadillac breaks down more than 100 miles from your home and a repair facility needs to keep it overnight, you will be reimbursed up to $200 a day for hotel and restaurant expenses, for up to four days or a total of $800 per occurrence.
LOST KEY & LOCKOUT
If your keys are lost, broken, or if you accidentally lock yourself out of your vehicle, you will be reimbursed up to $35 for locksmith services.
If you decide to sell your vehicle, your coverage can easily be transferred to the new owner upon payment of the applicable transfer fee shown in the plan terms and conditions.
You may cancel your contract at any time, including when you sell the vehicle or if loss of vehicle occurs.
ONE-TIME DEDUCTIBLE ELIGIBILITY
You can choose the deductible that is right for you. Once a covered part is repaired or replaced, the deductible for future repair or replacement of the same part is waived.
You choose the mileage, duration of the plan, and deductible.
The Cadillac Protection Plan can help eliminate unexpected and high out-of-pocket repair costs. With just one major covered repair, the plan could quickly pay for itself.
COVERAGE WHEREVER THE ROAD MAY LEAD
With over 4,000 GM dealerships nationwide that can provide service, you’re covered at home or away.
THE RIGHT PARTS. THE BEST SERVICE.
Covered service at GM dealers is always performed by factory-trained Cadillac Certified Service technicians. That’s what is recommended by Cadillac and after all, they built it, so they know exactly what you need to get you back on the road.
With Platinum Protection, you’ll have coverage for nearly every component on your Cadillac. Platinum is the best way to ensure that you are covered against potential expensive repairs.
In the event of a covered component failure, even when it is the result of normal wear and tear, you’re protected. The Platinum Plan coverage is an exclusionary coverage. That means that everything is covered on your Cadillac unless it is on the Platinum Exclusion List.
No deductible applies to the following benefits:
In the event of a covered breakdown, the plan will pay for or reimburse you to rent a replacement vehicle or for alternate public transportation while your vehicle is being repaired. Coverage will be provided up to $40 per day with a maximum of $280 for each repair visit (unless increased as specified below as a result of parts availability delays).
If your Cadillac is disabled, the plan will pay for or reimburse you for receipted towing or road service expenses, up to $150 per occurrence.
If a covered breakdown occurs more than 100 miles from your home and results in the repair facility keeping your vehicle overnight, the plan will reimburse you for receipted hotel and restaurant expenses, up to $200 per day, for a maximum total per occurrence of $800.
LOST KEY & LOCKOUT
If the keys for your vehicle are lost, broken, or accidentally locked in your vehicle, the plan will reimburse you for receipted expenses, up to a maximum of $35, for locksmith services.
The Platinum Plan does not cover any of the following:
A. Any of the following parts: carburetor, battery and battery cable/harness (unless listed as specific covered parts), standard transmission clutch assembly, friction clutch disc and pressure plate, distributor cap and rotor, glass, lenses, sealed beams, light bulbs, fuses, circuit breakers, cellular phones, game centers, AM/FM radio/cassette/CD players exceeding $3,000 repair or replacement cost, speakers, audio/video equipment, pixel damage due to impact on display screens, key fobs, tire pressure sensors, remote control consoles, radar detection devices, brake rotors and drums, all exhaust components, and the following emission components: EGR purge valve/solenoids/sensors, vacuum canister, vapor return canister, vapor return lines/valves, air pump/lines/valves, catalytic converter/filtering/sensors, emission vapor sensors, gas cap/filler neck, weather strips, trim, moldings, bright metal chrome, upholstery and carpet, paint, outside ornamentation, bumpers, body sheet metal and panels, frame and structural body parts, vinyl and convertible tops, any convertible top assemblies, hardware or linkages, tires, and wheels/rims. External nuts, bolts, and fasteners are not covered except where required in conjunction with a covered repair.
B. Maintenance services and parts described in your vehicle’s Owner’s Manual as supplied by the manufacturer and other normal maintenance services and parts, which include, but are not limited to: alignments, adjustments, wheel balancing, tune-ups, spark plugs, spark plug wires, glow plugs, hoses, drive belts, brake pads, brake linings/shoes, and wiper blades. Filters, lubricants, coolants, fluids, and refrigerants will be covered only if replacement is required in connection with a breakdown.
C. Any damage and/or breakdown resulting from collision, road hazard, fire, theft, vandalism, riot, acts of terrorism, explosion, lightning, earthquake, freezing, rust or corrosion, windstorm, hail, water or flood, acts of God, salt, environmental damage, chemicals, contamination of fluids, fuels, coolants, or lubricants.
D. Any breakdown caused by misuse, abuse, negligence, lack of normal maintenance required by the manufacturer’s maintenance schedule for your vehicle, or improper servicing or repairs subsequent to purchase. Any breakdown caused by sludge buildup resulting from your failure to perform recommended maintenance services, or failure to maintain proper levels of lubricants and/or coolants, or breakdowns caused by fuels containing more than 10 percent ethanol (if the engine was not manufactured for this fuel mixture), or failure to protect your vehicle from further damage when a breakdown has occurred or failure to have your vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting your vehicle by continuing to drive, creating damage beyond the initial failure.
E. Any repair or replacement of any covered part if a breakdown has not occurred. Any part that a repair facility or manufacturer recommends or requires be replaced or repaired or is an update, and is not a breakdown, is your responsibility and expense.
F. Any alterations that have been made to your vehicle or use of your vehicle in a manner not recommended by the manufacturer, including but not limited to the failure of any custom or add-on part, all frame or suspension modifications, lift kits, any tire that is not recommended by the original manufacturer if it creates an odometer/speedometer variance of greater than 4 percent, and trailer hitches. Also not covered are any emissions and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications, which includes any performance modifications.
G. If, while owned by you, your odometer has ceased to operate and odometer repairs have not been made immediately, or the odometer has been altered in any way subsequent to purchase of the contract.
H. If your vehicle has ever been a total loss, salvaged, rebuilt, or is a gray market vehicle.
I. Any liability for property damage, or for injury to or death of any person arising out of the operation, maintenance, or use of your vehicle described in the contract, whether or not related to the parts covered. Loss of use, time, profit, inconvenience, or any other consequential loss, including any consequential damage to a noncovered part that results from a breakdown.
J. For any breakdown where the manufacturer is responsible for the repair or if the breakdown is covered by a repairer’s guarantee/warranty (regardless of manufacturer’s or repairer’s ability to pay for such repairs).
K. If your vehicle is used for towing (unless your vehicle is equipped with a factory-installed or factory-authorized tow package), or is used as a commercial unit (unless appropriate surcharge is marked on Registration Page and only as defined under “Definitions,” “Commercial Use”), or is used for rental, taxi, limousine, shuttle, towing/wrecker service, dumping (dump beds), cherry pickers, lifting or hoisting, police or emergency service, principally off-road use, prearranged or organized racing, or competitive driving.
L. Any pre-existing condition or any breakdown occurring before coverage takes effect or prior to the contract purchase date, or if the information provided by you or the repair facility cannot be verified as accurate or is found to be deceptively inaccurate.
M. Breakdowns that occur and/or repairs made outside of the United States of America and Canada.
N. Diagnostic and/or teardown procedures that are not listed, or are in excess of the times listed in the current year’s national flat rate hourly guide in conjunction with a covered repair.
Silver Protection provides comprehensive coverage for your Cadillac. It covers major systems and assemblies, along with specified components within the core systems of your engine and powertrain, even when failure results from ordinary wear and tear.
No deductible applies to the following benefits:?
In the event of a breakdown, the plan will pay for or reimburse you for receipted expenses to rent a replacement vehicle or for alternate public transportation while your vehicle is being repaired.
Coverage will be provided up to $40 per day, with a maximum of $280 for each repair visit (or $400 if the covered repairs are delayed because of parts availability issues).
If your Cadillac is disabled, the plan will pay for or reimburse you for receipted towing or road service expenses, up to $150 per occurrence.
If a breakdown occurs more than 100 miles from your home and your vehicle is kept overnight, the plan will reimburse you for receipted hotel and restaurant expenses, up to $200 per day for a maximum total of $800 per occurrence.
LOST KEY & LOCKOUT
If your keys are lost or broken, or you get locked out, the plan will reimburse you for receipted expenses, up to a maximum of $35, for locksmith services.
SILVER COVERED COMPONENT LIST
Note: If a component is not listed below, it is not covered by the Silver Protection Plan.
Cylinder block, cylinder head(s), rotary housing, and all internally lubricated parts contained within the engine including: pistons, piston rings, connecting rod bearings, crankshaft, crankshaft main bearings, camshaft, camshaft bearings, cam followers, timing chain or belt, timing gears and guides, tensioners, rocker arms, rocker shafts, rocker bushings, cylinder head valves, valve guides, valve lifters, valve springs, valve seals, valve retainers, valve seats, push rods, water pump, fuel pump, oil pump and oil pump housing, harmonic balancer, oil pan, timing chain cover, intake and exhaust manifolds, valve covers, engine mounts, cam gear bolt, harmonic balancer bolt, and head bolts.
(Automatic or Standard) Transmission case and all internally lubricated parts plus: torque converter, flywheel/flex plate, vacuum modulator, electronic shift control unit, transmission cooler, transmission mounts, oil pan, slave/clutch master cylinder, pilot bearing, and throw-out bearing.
(Factory-installed only) Turbocharger/supercharger housing and all internally lubricated parts.
Transfer case and all internally lubricated parts.
DRIVE AXLE COMPONENTS
(Front and Rear) Drive axle case; all internally lubricated parts contained within the drive axle, locking hubs, drive shafts, center support bearings, universal joints, constant velocity joints, axle bearings, four-wheel drive actuator, and differential cover.
All internal parts contained within the steering box, rack-and-pinion gear, power steering pump, power steering hoses, steering knuckles, pitman arm, idler arm, tie rod ends and drag link, steering damper, upper and lower steering column shafts and couplings, including internal tilt-wheel mechanism, steering box and rack-and-pinion gear housings, power steering assist cylinder, power steering pump cooler, twin I-beam and bushings, and steering travel stop. Rear-wheel steering: rear steering shaft and couplings, power cylinder and pump, electronic control unit/solenoid, phase control unit, stepper motor, steering box, control valve, rack, and tie rod ends.
The following ABS parts are covered: electronic control processor, wheel speed sensors, hydraulic pump/motor assembly, pressure modulator valve/isolation dump valve, accumulator, master cylinder, power brake cylinder, vacuum/hydro assist booster, disc brake caliper, wheel cylinders, compensating valve, brake hydraulic lines and fittings, hydraulic control unit, and hydraulic trailer brake assembly and its components.
Alternator, voltage regulator, starter motor, starter solenoid and starter drive, engine compartment wiring harness, computerized timing control unit, electronic ignition module, crank angle sensor, knock sensor, ignition switch, ignition switch lock cylinder, front- and rear-window wiper motor, washer pump and switch, stop lamp switch, headlamp switch, turn signal switch, heater/AC blower-speed switch, manual heater/AC control head, horns, trailer brake wiring harness, auxiliary power supply wiring, exterior cab lighting, auxiliary fuel tank switching unit and switch, and O2 sensors.
ENHANCED ELECTRICAL COMPONENTS
Electronic instrument cluster, distributor, ignition coil, electronic combination entry system (does not include transmitters and receivers for remote locks), cruise control module, transducer, servo and amplifier, powertrain control module, headlamp motors, power window motor, power seat motor, power mirror motor, power antenna motor/mast assembly, convertible top motor, power sunroof motor, power window switch, cruise control engagement switch, power seat switch, power mirror motor switch, rear defogger switch, power door lock actuator and switch, and OnStar, CUE, IntelliLink, and MyLink (does not include programming or updates). Air bags/safety restraint system: air bags, impact sensors, clock springs, safety belts, anchor tensioner and latch, passenger sensing system, occupancy sensors, inflator modules, and restraint sensing module.
AIR CONDITIONING COMPONENTS
Condenser, compressor, compressor clutch, and pulley, air conditioning lines and hoses, evaporator, idler pulley and idler pulley bearing, high/low compressor cut-off switch, expansion valve, and pressure cycling switch. The following parts are also covered if they are required in connection with the repair of a covered part listed above and only if they have failed: accumulator/receiver dryer, orifice tube, oil, and refrigerant.
SEALS AND GASKETS COVERAGE
Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.
GAP coverage gives you the power of complete protection when you purchase a new Cadillac vehicle. If you have an accident and your vehicle is considered a complete loss, most standard insurance policies will only compensate you for the current value of your vehicle, not for what is owed or for the deductible. This can leave you responsible for the difference. GAP coverage will cover this difference, protecting you and your Cadillac.
The coverage you have been provided under the policy is limited to and will not exceed the lesser of:
a. The amount of the payable loss, or
b. The amount shown in the Maximum Benefit section of the Certificate of Insurance
GUARANTEED AUTO PROTECTION
The plan covers the gap deficiency between your Cadillac’s unpaid finance balance and the settlement amount offered by your insurer.
COVERED FROM THE START
The coverage is only available at the time of vehicle purchase.
Whether your Cadillac is new, used, or leased, you’re covered.
FINANCIAL PEACE OF MIND
You’re covered for finance amounts up to $125,000.
You’re covered for financial loss up to $75,000, which includes up to $1,000 of your insurer’s physical damage deductible.
GET COVERED FOR LONGER
The Protection Plan is available for up to 84 months.
PROTECT YOUR INTERESTS
You’re insured against owing money on a Cadillac you can no longer drive.
Your coverage is fully refundable if cancelation occurs within 60 days of purchase and no losses have occurred.
Road hazards can be unpredictable. But with Cadillac Tire & Wheel Protection, you’ve got nothing to worry about. See how being covered can make the difference in your ride.
The plan will pay to repair or replace flat tires and damaged wheels due to road hazards.
You’re covered for all of the expenses that come along with repairing or replacing tires or wheels, including parts, labor, mounting, balancing, valve stems, taxes, and proper disposal of any nonrepairable tire/wheel.
INSTALLED BY EXPERTS
Expert technicians, who know your vehicle best, will repair your tire/wheel. If your tire/wheel can’t be repaired, the damaged tire/wheel will be replaced using products that fit your Cadillac.
Whether you drive a new, used, or leased Cadillac, you’re covered.
You can feel secure with the added protection of 24-Hour Emergency Road Service.
If you decide to sell your vehicle, your coverage can easily be transferred to the new owner, upon payment of the applicable transfer fee as shown in the terms and conditions.
You can cancel your Tire & Wheel Protection at any time and receive a refund of the unearned portion of the purchase price. Refund is payable to lienholder if the purchase of the contract is financed.
EMERGENCY ROAD SERVICE*
MECHANICAL FIRST AID
Any service requiring a minor adjustment (exclusive of parts) to enable your disabled vehicle to proceed under its own power.
Changing of a flat tire with an inflated spare.
Attempting to start a vehicle with a booster battery.
Delivery of emergency supplies and other accessories and supplies as may be required and available. (Delivered materials to be paid for by customer.)
When your vehicle is disabled, it will be towed up to 25 miles to a destination of your choice by an authorized towing service.
If keys are locked inside your vehicle, a locksmith will be dispatched to assist you in gaining entry to your locked vehicle.
*Emergency road service will be administered by Nation Motor Club, Inc. DN+BA
Nation Safe Drivers, 800 Yamamoto Road, Suite 100, Boca Raton, Florida 33431
There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum also covers most mechanical and electrical components on your Cadillac. See the Component Coverage and Additional Customer Benefits sections for more details on both plans. The Protection Plan also includes a number of time and mileage options you can choose from. For more information, see either New-Vehicle Plans or Used-Vehicle Plans.
Both the Silver and Platinum levels of the Protection Plan include the following additional customer benefits:
TOWING/ROAD SERVICE AND LOST KEY & LOCKOUT
If your Cadillac becomes disabled or inoperable during the term of the plan, Towing/Road Service is available, up to $150 per occurrence. In the event the keys to the vehicle are lost, broken, or locked inside the vehicle during the term of the plan, Lost Key & Lockout Service is available, up to $35 per occurrence.
RENTAL VEHICLE REIMBURSEMENT
In the event that a mechanical breakdown of a covered component requires the vehicle be kept overnight by the dealership, you may rent a substitute vehicle from a licensed rental agency. Reimbursement under Silver and Platinum coverage provides for up to $40 per day and a maximum of $280 for each repair visit. In the event of a parts delay, you may receive up to four additional days at the rates specific to your coverage level.
EMERGENCY TRIP INTERRUPTION REIMBURSEMENT
If your Cadillac becomes disabled more than 100 miles from your home, the plan will reimburse you for verifiable and receipted expenses you incur for food and accommodations for the first four consecutive days while the vehicle is being repaired, up to a maximum of $200/day or a maximum of $800 per occurrence. Reimbursement for the purchase of alcoholic beverages will not be provided.
During the term covered by your plan, you may have covered repairs completed at any Certified Service Center.
Deductible levels include $0, $100, and the Disappearing Deductible feature.
The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.
The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.
Every Certified Pre-Owned Vehicle from Cadillac comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.
Both the New- and Used-Vehicle Protection Plans can begin when the GM Certified Pre-Owned coverage expires, for whatever time and mileage option you choose to purchase. For more information, see the sections covering the New-Vehicle Plans, Used-Vehicle Plans, Component Coverage, and Additional Customer Benefits.
It provides your vehicle Protection Plan coverage if you intend to use your Cadillac vehicle for activities such as jobsite activities, deliveries, service calls, farming, ranching, route work, or snowplowing. The Commercial Use Surcharge is paid for at the time of contract application.
Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, racing or competitive driving.
Should you sell your covered Cadillac to another individual, any remaining coverage under the New- or Used-Vehicle Protection Plans may be transferred to the new owner prior to the plan’s expiration date. You must complete a Transfer Request form within 30 days of the transfer of ownership and pay the applicable fee to the administrator.
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
36 months or 100,000 miles, whichever comes first*
39 months or 39,000 miles, whichever comes first
39 months or 60,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
48 months or 75,000 miles, whichever comes first
48 months or 100,000 miles, whichever comes first*
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first*
72 months or 48,000 miles, whichever comes first
72 months or 60,000 miles, whichever comes first
72 months or 75,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first*
84 months or 56,000 miles, whichever comes first
84 months or 75,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first*
*Only available if vehicle has less than 50,000 miles on Contract Purchase Date.
12 months or 12,000 miles, whichever comes first
24 months or 24,000 miles, whichever comes first
36 months or 36,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, and 4-year contracts are available for vehicles up to 100,000 miles
The term covered by the Protection Plan begins on the contract purchase date and mileage at that time. The coverage term runs through your purchased time and mileage option, whichever comes first.
The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a mechanical breakdown, less the applicable deductible:
-Engine covered components
-Transmission covered components
-Transfer case covered components
-Drive axle covered components
-Factory installed turbocharger/supercharger covered components
-Steering covered components
-Brake covered components
-Electrical and enhanced electrical covered components
-Factory-installed air conditioning covered components
-Seals and gasket coverage*
*Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.
For a complete list of the specific components covered under the categories above, see Silver Covered Component List or the customer contract.
Yes, both Platinum and Silver Plans include those factory-installed components.
The Platinum coverage includes most components on your Cadillac, including all components covered by the Silver Plan. Components that are not covered are those listed on the Platinum Exclusion List and the customer contract.
Actual Cash Value (ACV): The retail value of the covered vehicle, on the date of loss, as listed in a national or regional guide, such as National Automobile Dealers Association (NADA) or, at our discretion, we may use an equivalent national or regional guide for the territory in which the covered vehicle is principally garaged. For a covered vehicle that has no retail value available, or is located in territories where NADA or an equivalent national or regional guide is not customarily used, ACV will be determined using the best information available to us, which we reasonably believe accurately reflects the retail value of the covered vehicle and is customarily used as the basis for establishing ACV for covered vehicles in the territory of the covered vehicle location.
Administrator: The Administrator as shown on the Registration Page of the contract or GAP Addendum.
Agreement Term: The time and mileage during which a contract is in effect.
Alternate Transportation: The Silver and Platinum Protection Plans will pay the cost to rent a replacement vehicle or for public transportation (up to $40 per day, and a maximum of $200 per repair visit) whenever two or more manufacturer’s labor time guide hours are required for a covered repair or if the vehicle must be kept overnight.
Breakdown: The failure of a covered part under normal service. A covered part has failed when it can no longer perform the function for which it was designed solely because of its condition and not because of the action or inaction of any noncovered parts. Subsequent damages resulting from the breakdown of a covered part are covered by the contract, except when you have failed to perform the recommended maintenance services for your vehicle.
Cancellation: An act that ends the Protection Plan contract earlier than the scheduled contract expiration. Cancellation requests made within 60 days of the Protection Plan purchase will be refunded in full if no claim has been made. After 60 days, contracts will be canceled using a pro rata method. Fees and requirements vary by state.
Certificate Holder Policy Period: The period of time from the inception date to the expiration date shown in your Certificate of Insurance.
Claim: A request for payment for services or repairs received based on coverage provided by a vehicle service contract, vehicle maintenance contract, or insurance policy.
Commercial Use: Vehicles used for farming or ranching, route work, jobsite activities, service or repair work, delivery of goods, and snow removal. Usage must not exceed manufacturer’s ratings and/or limitations.
Consequential Damage: An event or damage that occurs separately as a consequence or result of the failure of a covered or noncovered part, such as loss of time or use, inconvenience, commercial loss, personal injury, or property damage.
Constructive Total Loss: A direct accidental loss of or damage to a covered vehicle that meets one or more of the following criteria:
·The total cost to repair the covered vehicle is greater than the ACV of the covered vehicle immediately prior to the date of loss; or
·The covered vehicle is stolen and is not recovered within 30 days from the date a police report is filed, and your primary carrier declares the vehicle a total loss.
Contract: The vehicle service contract that you have purchased from us to protect your vehicle.
Coverage: The protection you have selected as indicated on the Registration Page of the contract, and as listed in the Schedule of Coverages section.
Customer/Borrower: The person to whom we have extended financing for the purpose of purchasing or leasing the covered vehicle.
Date of Loss: The date on which the theft of the covered vehicle is reported stolen or the covered vehicle incurs physical damage that is severe enough to constitute a constructive total loss, whichever applies.
Deductible: The amount you are required to pay, as shown on the Registration Page, for covered breakdowns.
Delinquent Payment: Any payment, as described in the financing contract, that remains unpaid for a period of more than 30 days after the due date stated in the financing contract. The delinquent payment will be determined as of and limited to amounts past due on the date of loss.
Diagnostic: The system investigation required to determine the cause of the failure.
Financing Contract: The contract that represents the financing agreement between you and the lender for the purchase or lease of the covered vehicle.
Franchised Dealer: A dealer that is part of a franchise organization.
GAP Addendum: The Guaranteed Automobile Protection contract.
Gray Market Vehicle: A vehicle sold in the United States that has been imported through a channel other than a manufacturer’s authorized distributor, and therefore does not have a warranty that is valid in the United States.
Maximum Eligibility Limit: With regard to new vehicles, the MSRP of $125,000, and with regard to used vehicles, the NADA retail value of $125,000 or a maximum financing amount of $125,000.
Maximum Payable Loss: The maximum possible amount that can be waived under the terms and conditions of the GAP Addendum, as shown on the first page of the GAP Addendum contract.
Maximum Term: The duration in months shown on the first page of the GAP Addendum contract, under the box labeled “Maximum Term of GAP.”
Maximum Vehicle Financing Percentage: The portion of the financing on the covered vehicle (if any) up to 150 percent of the MSRP (for new vehicles)/NADA (for used vehicles) of the covered vehicle.
MSRP: Manufacturer’s Suggested Retail Price.
NADA: National Automobile Dealers Association.
Net Payoff: The amount, as of the date of loss, necessary to fully satisfy a financing contract minus any unearned interest, lease or loan charge, late charge, any delinquent payment, uncollected service charge, refundable prepaid tax or fee, disposition fee, termination fee, or penalty fee; the recoverable portion of any financed insurance charge or any financed amount for unearned insurance premium or refundable charge (including, but not limited to any credit life, vehicle service coverage/warranty, or guaranteed automobile protection charge); any amount that is built into or added to the loan or lease balance after the inception date of the financing contract; and any loan or special finance offer that may waive or delay payment of principal and/or interest.
OEM Tire Warranty: The original equipment manufacturer’s warranty attached to your tires/wheels that covers expenses incurred for necessary repairs to fix any defects in material or workmanship.
Payable Loss: The difference between the Net Payoff and the Primary Carrier settlement on the Covered Vehicle on the Date of Loss. The Payable Loss is subject to the Maximum Vehicle Financing Percentage and will not exceed the Maximum Payable Loss, as listed on the first page of this GAP Addendum contract. Payable Loss includes the amount of the Customer/Borrower’s physical damage deductible on the Primary Carrier’s policy up to $1,000. If there is no Primary Carrier coverage in effect on the Date of Loss, or if the Primary Carrier is declared insolvent, We will only waive the difference between the Net Payoff and ACV of the Covered Vehicle as of the Date of Loss.
Platinum: The Protection Plan’s most comprehensive level of coverage, premium vehicle service contract, covering most components of the vehicle as well as providing Roadside Assistance and Trip Interruption, including towing, as well as Alternate Transportation and lost key/lockout services as described in the contract.
Pre-existing: A condition that within all reasonable mechanical probability relates to the mechanical fitness of your vehicle prior to contract issuance.
Primary Carrier: The insurance company that, on the date of the loss, is under contractual obligation to you to provide physical damage coverage on the covered vehicle; or is under contractual obligation to provide liability coverage to the person who, or entity that, is legally responsible for the constructive total loss.
Primary Insurance Settlement: The amount paid by the primary carrier to you, and by virtue of its contractual obligation, to insure the covered vehicle for damage to or loss of such covered vehicle plus any unpaid insurance premium, charge for any past-due premium payment, towing charge, or storage.
Protection Plan: A vehicle service contract and vehicle maintenance contract for vehicles sold by GM and affiliated dealers.
Public Roadway: A paved or gravel roadway that is maintained by local or state authorities.
Registered: The administrator has recorded a submitted claim and a claim reference number has been issued.
Registration Page: The numbered document that must be attached to and forms part of the contract. It lists information regarding you, your vehicle, coverage selected, and other vital information.
Repair: The necessary labor and parts services the plan provides for an authorized repair facility to restore your vehicle’s tires/wheels when damaged from contact with a road hazard.
Roadside Assistance: A part of Platinum coverage that includes 24-hour, toll-free service for flat-tire change, towing, battery jump, locksmith/key service (up to $35 per occurrence), and out-of-gas fuel delivery (up to $150 per occurrence).
Road Hazard: Damage that results from your tires’/wheels’ contact with a pothole, debris (i.e., nails, glass, rocks, tree limbs), curb, or any other object or condition not normally found on a public roadway.
EXCEPTION: Damage that results from your tires’/wheels’ contact with objects or conditions within a designated construction zone or construction site (i.e., uneven lanes due to repaving, metal plates temporarily covering a hole in the road) is not covered under the terms and conditions of the contract, and should be reported to your vehicle’s automobile physical damage insurance company.
Self-Financed: A loan/lease that is funded and retained by the selling dealer or an affiliate.
Schedule of Coverage: Lists the coverage provided to you for your vehicle under the contract.
Silver: The Protection Plan’s quality, broad-coverage vehicle service contract that covers parts and labor expenses for eleven major components (engine, transmission, drive axle, factory installed turbocharger/supercharger, transfer case, vehicle manufacturer-installed air conditioning components, braking components, electrical and enhanced electrical components, steering components and seals and gaskets) as well as Roadside Assistance and Trip Interruption, including towing, as well as Alternate Transportation and lost key/lockout services as described in the contract.
Subsequent Damage: The direct or immediate damage to a noncovered part occurring as a singular event or failure originating with the failure of a covered part.
Successor in Interest: The party to whom the creditor has assigned his rights and interest in the covered vehicle’s financing contract.
Teardown: The mechanical disassembly of a failed unit required to determine the cause and the extent of the failure.
Territory: Coverage under the GAP Addendum applies only to payable losses sustained while the covered vehicle is within: the United States of America (USA), its territories or possessions; Canada; or being transported between any of the previously stated.
Tires/Wheels: The original tires and wheels on your vehicle, which meet your vehicle’s manufacturer’s size and specification and are to be covered under the contract.
Tire/Wheel Damage: When the covered tire or wheel will no longer hold air or the tire will not seal to the wheel as a result of contact with a road hazard.
Transfer: The act of moving a Protection Plan from the current vehicle owner to the new owner when the vehicle is sold. (An administrative fee may apply.)
Trip Interruption: If you are on a trip more than 100 miles from home and haven’t reached your destination, Trip Interruption will reimburse you up to $200 per day ($800 maximum) for unplanned hotel and/or restaurant expenses incurred if a covered component fails and requires more than a day to repair. All work must be completed at a licensed repair facility. No deductible will apply and original receipts must be provided.
Vehicle (a): The vehicle described on the Registration Page.
Vehicle (b): Any four-wheel private passenger automobile, van, or light-duty truck utilized for personal purposes.
Vehicle Service Contract (VSC): An agreement that covers the parts and labor costs associated with the repair of a mechanical failure after expiration of the original equipment manufacturer warranty expires.
We, Us, Our: The obligor of the contract as stated on the Registration Page attached to the contract, AMT Warranty Corp.
You, Your: The contract Holder shown on the Registration Page or the person to whom the Contract was properly transferred.
You, Your: The contract Holder shown on the Registration Page or the person to whom the Contract was properly transferred.
Plans referenced in this offer are not contracts of insurance; they are vehicle service contracts (except in AK, CA and NJ, where the plans are sold as mechanical breakdown insurance; which is not the same as bodily injury/property damage liability automobile insurance that may be required by your state). Information provided in this offer is for illustration/summary purposes only. Terms and conditions apply; be sure to read the Schedule of Coverages, Provisions and Exclusions sections of the vehicle service contract so you fully understand what coverage you and your vehicle are eligible for. If you have any questions regarding the terms and conditions of the plan, please contact the Administrator toll-free at 1-877-265-6708 or by writing to PO Box 927, Bedford, TX 76095.
Vehicle service contract coverage is provided and administered by AMT Warranty Corp. (except in Florida, the vehicle service contract obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, (866) 327-5818, LICENSE #01913). These plans are marketed by an AMT Warranty Corp. subsidiary. AMT Warranty Corp. and Wesco Insurance Company are not affiliated with any manufacturer or dealership.
Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Rd. Suite 100, Boca Raton, Florida 33431 (except as otherwise noted for your state in the terms and conditions).
1 Whichever comes first. See dealer for details.