Because this is beta software, you may occasionally notice behaviors that are part of the testing experience. Here are a few important things to know to ensure the best experience:
Always carry your NFC Key Card
Your NFC Key Card is your reliable backup. Please keep it with you at all times so you can easily access and drive your vehicle if your phone or watch is unavailable.
More than one digital key device in the vehicle
If multiple paired digital key devices are inside the vehicle at the same time, the vehicle may appear locked when it is actually unlocked. This is a known beta behavior and does not impact your ability to drive.
If your digital key temporarily stops working
In rare cases, your phone key may stop responding. If this happens:
- Your NFC Key Card, key fob, and remote commands in the myCadillac app will continue to work.
- Use your NFC Key Card to unlock, start, and drive your vehicle.
- Then, schedule a dealer visit to restore digital key functionality.
"No Key Found” message
You may occasionally see a “No Key Found” message on your vehicle display. This message typically clears within about 30 seconds. If it doesn’t, simply restart your phone—this will resolve the issue.