CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

OWNER SUPPORT


MY ACCOUNT

Sign in or register to access your personal profile, security settings, service history, rewards, plans, services and more.

SUPPORT

Find vehicle manuals, tips, how-to instructions, and answers to common questions about vehicle and safety features.

TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging, Bluetooth® connectivity and more.

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App. Send remote commands, manage and schedule your vehicle’s maintenance, request Roadside Assistance, set and share custom notifications and more—all from your smartphone. Download today.

MY ACCOUNT

Sign in or register to access your personal profile, security settings, service history, rewards, plans, services and more.

SUPPORT

Find vehicle manuals, tips, how-to instructions, and answers to common questions about vehicle and safety features.

TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging, Bluetooth® connectivity and more.

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App. Send remote commands, manage and schedule your vehicle’s maintenance, set and share custom notifications and more—all from your smartphone. Download today.


DISCOVER VEHICLE INFORMATION


Your road to iconic luxury begins here. Immerse yourself in interactive digital brochures. Schedule a one-on-one personalized session or group walk-around with Cadillac LIVE, our real-time, virtual showroom. And subscribe to have the latest Cadillac updates sent straight to your inbox.  

MESSAGE US


For questions and general feedback, message with our helpful Cadillac Specialists during the hours below.

Your complete satisfaction is important to us, and we’re here to help.

Hours:

Monday–Sunday:

 

8 a.m. to 11 p.m. (EST)

Virtual Assistant available 24 hours.  

CALL US


The following Cadillac call centers are available to help with questions and general feedback during the hours listed below.

FOR GENERAL ASSISTANCE

Hours:

Monday–Friday: 8 a.m. to 9 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Sunday: Closed

Phone Numbers:

Inside the U.S.: 800-333-4223
Inside Canada: 888-446-2000
International Inquiries: 905-644-4112

For the hearing and speech impaired, please call our Telecommunication Relay service at 711 for assistance.

Make sure you have the following
information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date 
  4. Current mileage

FOR ROADSIDE ASSISTANCE

For help on the road, request Roadside Assistance via the myCadillac app or call us using the appropriate number below:

Gas-Powered Vehicles: 1-800-224-1400

Electric Vehicles (EV): 1-844-515-1420

Canadian Gas-Powered Vehicles: 1-800-882-1112

Canadian Electric Vehicles (EV): 1-844-637-1757

All lines available 24 hours.

FOR ASSISTANCE REGARDING YOUR CADILLAC ELECTRIC VEHICLES, CONTACT OUR EV CONCIERGE 

Hours:

Monday–Friday: 8 a.m. to 12 a.m. ET
Saturday–Sunday: 12 p.m. to 9 p.m. ET 

Phone Numbers:

FOR ASSISTANCE WITH YOUR CADILLAC FINANCIAL ACCOUNT

Hours:

Monday–Friday: 7 a.m. to 6 p.m. CT

Saturday: 9 a.m. to 1 p.m. CT 

Sunday: Closed 

Phone Number:

Cadillac Financial: 800-284-2271 


SEND MAIL


Please mail your comments, questions or concerns to one of the following Customer Assistance Centers:

FOR GENERAL QUESTIONS AND COMMENTS 

FOR AUTO PARTS WARRANTY QUESTIONS

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169

IN CANADA

GM of Canada

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

INTERNATIONALLY

Certified Service Limited Lifetime

Parts Warranty

P. O. Box 441520

Detroit, MI 48232-5169


YOUR VIRTUAL CADILLAC SHOWROOM AWAITS

Cadillac Live is a real-time, one-on-one virtual showroom that allows you to speak to a Live ambassador through a one-way video chat and can help guide you through key vehicle features and specifications.

SUBSCRIBE TO CADILLAC

Get notifications on the latest in Cadillac racing, current offers, public events, and more.

STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

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