Cadillac Protection Pre-paid Maintenance plan

PRE-PAID MAINTENANCE

 

Your Cadillac defines new standards of luxury, and you can easily uphold those standards with Cadillac Pre-Paid Maintenance plans. These plans can help control the costs associated with your vehicle’s maintenance schedule so you can help keep your Cadillac performing at its best.

 

Locate dealers offering Cadillac Protection Products on the Locate a Dealer page by selecting New Search, then check the box labeled Extended Protection. View a sample product contract for Pre-Paid Maintenance below.

 

 

 

Maintenance you need, ease you expect.

Locate a participating dealer for more details about Cadillac Protection products.

 

HOW YOU'RE COVERED

TWO PLANS TO CHOOSE FROM

Purchasing a Cadillac Pre-Paid Maintenance Plan includes oil changes, tire rotations, and fluid top-offs.

Purchasing the optional Cadillac Pre-Paid Maintenance Plus includes a set of manufacturer’s recommended maintenance. Such coverage may include air filters, cabin air filters, transmission and transfer fluid changes, and spark plugs.

CUSTOMIZABLE

We offer Pre-Paid Maintenance in conjunction with your vehicle’s Oil Life Monitoring System. We realize different driving styles may require more frequent maintenance. Therefore, various term and mileage options are available.

NO DEDUCTIBLE

If you purchase a Pre-Paid Maintenance Plan, maintenance performed that is part of your Pre-Paid Maintenance will be completed at no cost to you. This includes Genuine GM Parts and labor associated with any maintenance covered under your selected plan.

FLEXIBLE

Cadillac Pre-Paid Maintenance and Cadillac Pre-Paid Maintenance Plus are available for your new, used, or leased Cadillac vehicle.

TRANSFERS AND CANCELLATIONS

If you decide to sell your covered vehicle, you can easily transfer your coverage to the new owner upon payment of any applicable transfer fee and completion of paperwork.

You can also cancel your agreement at any time. If you cancel your agreement within the first 60 days and without any maintenance services redeemed, you will receive a full refund. If you cancel after 60 days or any maintenance services have been redeemed, you will receive a pro rata refund less any maintenance services redeemed and any applicable cancellation fee.

CONVENIENT

While we encourage returning to the dealer where you originally purchased your vehicle, you will be reimbursed for covered maintenance services performed at any GM dealership.

You’ll be able to keep track of any service performed, including mileage and the number of services available to be used, in the Vehicle Maintenance Services Checklist section of your Pre-Paid Maintenance Agreement.

FAQ

WHAT COVERAGE LEVELS DOES THE PROTECTION PLAN OFFER?
There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Cadillac. See your Cadillac dealer for more details on both plans. The Protection Plan includes a number of term and mileage options you can choose from. For more information, see your Cadillac dealer.

WHERE SHOULD I GET MY CADILLAC REPAIRED?
During the term covered by your plan, you may have covered repairs completed at any Certified Service center.

WHAT DEDUCTIBLE LEVELS ARE AVAILABLE?
Deductible levels include $0, $100, and the Disappearing Deductible feature.

WHAT DEDUCTIBLE LEVELS ARE AVAILABLE?
Deductible levels include $0, $100, and the Disappearing Deductible feature.

WHAT IS A DISAPPEARING DEDUCTIBLE AND HOW DOES IT WORK?
The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the plan for a repair covered under the plan. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

HOW DOES THE CADILLAC PROTECTION PLAN COMPARE TO THE CADILLAC PRE-OWNED VEHICLE COVERAGE?
The Cadillac Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from Cadillac comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation.

The Cadillac Protection Plan can begin when the Cadillac Certified Pre-Owned coverage expires (subject to a waiting period; see your dealership for details), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

WHAT IS THE COMMERCIAL-USE SURCHARGE?
It provides your vehicle Protection Plan coverage if you intend to use your Cadillac vehicle for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

DOES THE COMMERCIAL-USE SURCHARGE EXCLUDE ANY CADILLAC VEHICLES?
Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR NEW CADILLAC VEHICLES UNDER THE PROTECTION PLAN?
24 months or 50,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

36 months or 75,000 miles, whichever comes first

36 months or 100,000 miles, whichever comes first*

39 months or 39,000 miles, whichever comes first

39 months or 45,000 miles, whichever comes first

39 months or 60,000 miles, whichever comes first

48 months or 40,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

48 months or 75,000 miles, whichever comes first

48 months or 100,000 miles, whichever comes first*

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first*

72 months or 48,000 miles, whichever comes first

72 months or 60,000 miles, whichever comes first

72 months or 75,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first*

84 months or 56,000 miles, whichever comes first

84 months or 75,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first*

*Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR USED CADILLAC VEHICLES UNDER THE PROTECTION PLAN?
12 months or 12,000 miles, whichever comes first

24 months or 24,000 miles, whichever comes first

24 months or 40,000 miles, whichever comes first

36 months or 24,000 miles, whichever comes first

36 months or 30,000 miles, whichever comes first

36 months or 36,000 miles, whichever comes first

36 months or 45,000 miles, whichever comes first

36 months or 60,000 miles, whichever comes first

48 months or 32,000 miles, whichever comes first

48 months or 48,000 miles, whichever comes first

48 months or 60,000 miles, whichever comes first

60 months or 40,000 miles, whichever comes first

60 months or 50,000 miles, whichever comes first

60 months or 60,000 miles, whichever comes first

60 months or 75,000 miles, whichever comes first

60 months or 100,000 miles, whichever comes first

72 months or 72,000 miles, whichever comes first

72 months or 100,000 miles, whichever comes first

84 months or 70,000 miles, whichever comes first

84 months or 100,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4, and 5-year contracts are available for vehicles up to 100,000 miles.

FOR USED CADILLAC VEHICLES, WHEN DOES THE PROTECTION PLAN CONTRACT OR TERM OF THE CONTRACT START AND END?
The term covered by the Protection Plan begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your dealership for details). The coverage term runs through your purchased time and mileage option, whichever comes first.

ARE THERE DIFFERENT TIME AND MILEAGE OPTIONS FOR NEW AND USED VEHICLES COVERED UNDER CADILLAC PLATINUM WRAP COVERAGE?
Yes, the term for the Platinum Wrap Coverage is based on the vehicle you drive. Ask your F&I Sales Representative for details.

CAN I PURCHASE PLATINUM WRAP COVERAGE AT ANY TIME WHILE I OWN MY CADILLAC?
Platinum Wrap Coverage must be purchased at the time of your new- or used-vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

WHAT COMPONENTS DOES THE SILVER PROTECTION PLAN COVER?
The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown, less the applicable deductible:

- Engine covered components

- Transmission covered components

- Transfer case covered components

- Drive axle covered components

- Factory-installed turbocharger/supercharger covered components

- Steering covered components

- Brake covered components

- Electrical and enhanced electrical covered components

- Factory-installed air conditioning covered components

- Seals and gasket coverage*

*Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

For a complete list of the specific components covered under the categories above, see the Silver Covered Components List in the Vehicle Service Contract.

DOES THE ELECTRICAL COMPONENT COVERAGE INCLUDE TERMS SUCH AS OnStar, FACTORY NAVIGATION SYSTEMS, AND FACTORY-INSTALLED VIDEO COMPONENTS?
Yes, both Platinum and Silver Plans include those factory-installed components.

WHAT COMPONENTS DOES THE PLATINUM PROTECTION PLAN COVER?
The Platinum coverage includes most components on your Cadillac, including all components covered by the Silver Plan. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR NEW CADILLAC VEHICLES UNDER THE PRE-PAID MAINTENANCE PLANS?
Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

72 months or 60,000 miles

90 months or 75,000 miles

108 months or 90,000 miles

126 months or 105,000 miles

144 months or 120,000 miles

162 months or 135,000 miles

180 months or 150,000 miles

Lease:

39 months or 39,000 miles

42 months or 42,000 miles

48 months or 48,000 miles

WHAT ARE THE TIME AND MILEAGE OPTIONS FOR USED CADILLAC VEHICLES OR DISCONTINUED GM VEHICLES, OR NON-GM VEHICLES PURCHASED AT A GM DEALERSHIP, UNDER THE PRE-PAID MAINTENANCE PLANS?
Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

18 months or 15,000 miles

36 months or 30,000 miles

54 months or 45,000 miles

72 months or 60,000 miles

90 months or 75,000 miles

108 months or 90,000 miles

126 months or 105,000 miles