HOW TO TRACK YOUR CADILLAC VEHICLE ORDER
Explore the different options available for easily tracking your new Cadillac vehicle order.
YOUR VEHICLE ORDER DETAILS
Once you’ve completed your new vehicle order, you’ll be sent an email from Cadillac informing you that your order was received and accepted by your chosen Cadillac dealer. This email will contain your confirmed order details, order number and dealer contact information. Be sure to save this email and information to use when tracking your order.
Note: Vehicle orders cannot be changed once they have been accepted into production.
VEHICLE ORDER TRACKING METHODS
You can track your Cadillac vehicle order by using any of the methods below.
Email Notifications
Sign up to receive email notifications about the status of your vehicle order. Have your order number and contact information ready when signing up.
Chat
Open the chat function on Cadillac.com and request a new vehicle order status. When prompted, provide your 6-digit order number or the vehicle’s 17-character VIN.
Call Cadillac Support
Call 1-800-333-4223 to speak with a Cadillac representative about the status of your new vehicle order.
Find additional call center numbers and options on the Cadillac Contact Us page.
Contact Your Dealer
Contact the dealer you selected during the order process to request updates on the status of your vehicle order. Find contact information for your chosen dealer in your order confirmation email.
For your security, please don't include personal info such as phone number, address or credit card details.
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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.
