HOW TO UPDATE YOUR SIRIUSXM INFORMATION
Difficulty Level: Novice | Time Required: 5 minutes | Tools Required: None | Related Parts, Products, Services or Technology: SiriusXM subscription
Learn how to manage your SiriusXM® account, add a vehicle to your account and transfer SiriusXM® services from another vehicle. Additionally, find out what to do if SiriusXM® is not active or you’re not getting channels.
MANAGE YOUR SIRIUSXM ACCOUNT
Sign in to care.siriusxm.com to perform functions such as:
- Update sign in information
- Update contact information
- Pay your bill
- Add a radio
- Add a streaming service
- Update payment information
ADD A VEHICLE OR TRANSFER YOUR SUBSCRIPTION
If you are a SiriusXM® subscriber and would like to add a new vehicle to your existing SiriusXM® account or transfer your services from a previous vehicle, visit siriusxm.com/transfer or call (855) 236-9236.
For the vehicle you’re adding or transferring, be sure you have the VIN and radio ID (also known as an ESN or RID). To find your radio ID:
1. Tune your radio dial to channel 0.
2. The radio ID should display.
Note: You can also find your radio ID in My Account. See below for navigation instructions.
Note: Some SiriusXM® radios require you to press and hold down the SAT or ESN button or access your radio’s menu functions to display the ID. Refer to your vehicle’s Owner’s Manual for details.
TO FIND YOUR RADIO ID IN MY ACCOUNT
1. Go to Cadillac.com.
2. Select the account icon.
3. Sign in to My Account.
4. Select the Plans & Services tab.
a. In the desktop view, the Plans & Services tab will appear on the left side of the screen.
b. In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it.
5. The radio ID will be located in the SiriusXM® section.
WHAT TO DO IF SIRIUSXM IS NOT ACTIVE OR YOU'RE NOT GETTING YOUR CHANNELS
If you have a trial or paid subscription but SiriusXM® isn’t active or you’re not getting your channels, try refreshing your Cadillac Infotainment System.†
If you are near your vehicle:
1. Call (855) MYREFRESH OR (855-697-3373). Just make sure your vehicle is turned on with a clear view of the sky.
2. Visit siriusxm.com/refresh and then follow the steps.
If you are NOT near your vehicle:
1. Text† the word “Refresh” to 77917.
2. You’ll receive a text with a link to start the refresh process.
3. When you’re in front of your radio, select the link and follow the instructions.
RELATED LINKS AND RESOURCES
If you have an active OnStar® or Connected Services† plan, you can view your SiriusXM® subscription information, radio ID and more on My Account, under Plans & Services. If you don’t have an active OnStar or Connected Services plan, you’ll need to sign in to your account on the SiriusXM website.
There may be a delay between My Account and SiriusXM accounts. You can always look up your subscription status by signing in to your account on the SiriusXM website.
Yes, a subscription is required. The Cadillac Infotainment System is just the interface that allows you to access the channels. Most 2017 and newer models come with 3 months of SiriusXM® Satellite Radio standard. Go here for more information.
No, SiriusXM®’s channels are satellite-based, so there is no need to pair your phone to use the feature.
SiriusXM® Travel Link®† is included as part of the standard 90-day SiriusXM® Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM® Satellite Radio subscription. Additional fees may apply.
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