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HOW TO UPDATE YOUR SIRIUSXM INFORMATION

Difficulty Level: Novice  |  Time Required: 5 minutes  |  Tools Required: None  |  Related Parts, Products, Services or Technology: SiriusXM subscription

Learn how to manage your SiriusXM® account, add a vehicle to your account and transfer SiriusXM® services from another vehicle. Additionally, find out what to do if SiriusXM® is not active or you’re not getting channels.


MANAGE YOUR SIRIUSXM ACCOUNT


Sign in to care.siriusxm.com to perform functions such as:

  • Update sign in information
  • Update contact information
  • Pay your bill
  • Add a radio
  • Add a streaming service
  • Update payment information

ADD A VEHICLE OR TRANSFER YOUR SUBSCRIPTION


If you are a SiriusXM® subscriber and would like to add a new vehicle to your existing SiriusXM® account or transfer your services from a previous vehicle, visit siriusxm.com/transfer or call (855) 236-9236.

 

For the vehicle you’re adding or transferring, be sure you have the VIN and radio ID (also known as an ESN or RID). To find your radio ID:

1. Tune your radio dial to channel 0.

2. The radio ID should display.

Note: You can also find your radio ID in My Account. See below for navigation instructions.

Note: Some SiriusXM® radios require you to press and hold down the SAT or ESN button or access your radio’s menu functions to display the ID. Refer to your vehicle’s Owner’s Manual for details.

TO FIND YOUR RADIO ID IN MY ACCOUNT


1. Go to Cadillac.com.

2. Select the account icon.

My Account

3. Sign in to My Account.

4. Select the Plans & Services tab.

a. In the desktop view, the Plans & Services tab will appear on the left side of the screen.
b. In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it.

5. The radio ID will be located in the SiriusXM® section.

My Account

WHAT TO DO IF SIRIUSXM IS NOT ACTIVE OR YOU'RE NOT GETTING YOUR CHANNELS


If you have a trial or paid subscription but SiriusXM® isn’t active or you’re not getting your channels, try refreshing your Cadillac Infotainment System.

 

If you are near your vehicle:

1. Call (855) MYREFRESH OR (855-697-3373). Just make sure your vehicle is turned on with a clear view of the sky.

-OR-

2. Visit siriusxm.com/refresh and then follow the steps.

If you are NOT near your vehicle:

1. Text the word “Refresh” to 77917.

2. You’ll receive a text with a link to start the refresh process.

3. When you’re in front of your radio, select the link and follow the instructions.

RELATED LINKS AND RESOURCES


Q&As

WHY IS MY SIRIUSXM ACCOUNT INFORMATION INCORRECT?

If you have an active OnStar® or Connected Services plan, you can view your SiriusXM® subscription information, radio ID and more on My Account, under Plans & Services. If you don’t have an active OnStar or Connected Services plan, you’ll need to sign in to your account on the SiriusXM website.

 

There may be a delay between My Account and SiriusXM accounts. You can always look up your subscription status by signing in to your account on the SiriusXM website.

DO I NEED A SUBSCRIPTION TO USE SIRIUSXM RADIO?

Yes, a subscription is required. The Cadillac Infotainment System is just the interface that allows you to access the channels. Most 2017 and newer models come with 3 months of SiriusXM® Satellite Radio standard. Go here for more information. 

DO I NEED TO PAIR MY PHONE TO ACCESS MY SIRIUSXM SATELLITE RADIO?

No, SiriusXM®’s channels are satellite-based, so there is no need to pair your phone to use the feature.

IS SIRIUSXM TRAVEL LINK INCLUDED IN THE SIRIUSXM SATELLITE RADIO SUBSCRIPTION?

SiriusXM® Travel Link® is included as part of the standard 90-day SiriusXM® Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM® Satellite Radio subscription. Additional fees may apply.

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Information on this page is specific to the Cadillac models below. If your vehicle is not on the list or these instructions don't apply, then please see your Owner's Manual.

  • Available on properly equipped vehicles. Requires customer or third party installation. Does not monitor spare tire.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Message and data rates may apply.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations.

  • Connected vehicle services vary by vehicle model and require active service plan, working electrical system, cell reception and GPS signal. OnStar links to emergency services. See OnStar.com/BusinessSolutions for details and limitations.

  • If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply. See the SiriusXM Customer Agreement at siriusxm.com for complete terms and how to cancel. All fees, content, features and availability are subject to change. ©2020 SiriusXM Radio, Inc. SiriusXM, Automatic, Pandora and all related logos are trademarks of SiriusXM Radio, Inc., and its respective subsidiaries.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. Check for phone or device compatibility or consult your carrier.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • MSRP excludes tax, title, license and dealer fees.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.