We're Here To Help | Relief Assistance | Cadillac Support

WE HAVE
YOUR BACK

WE'RE ALL IN THIS TOGETHER

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at (800) 333-4223.

HELPFUL RESOURCES

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

FINANCIAL QUESTIONS? WE HAVE YOUR BACK.


GM Financial is committed to helping customers through customized account assistance. GM Financial customers in need of help are encouraged to text INFO to 53721, message through the GM Financial mobile app, or contact the GM Financial Customer Experience team at 1-800-284-2271.

CERTIFIED SERVICE HAS YOUR BACK


When you are surrounded by uncertainty, your Cadillac Certified Service experts remain dedicated and committed and are ready for your vehicle maintenance and repair needs so you can be where you need to be, with confidence. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change in accordance with all federal and local laws and restrictions. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

CAN I STILL GO TO MY CADILLAC DEALER?


We are here for you. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change in accordance with all federal and local laws and restrictions. While your vehicle may not be top-of-mind at the moment, we want you to know that we are here to help and our Certified Service expert technicians are available for vehicle maintenance and repair where available.

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live ambassador who can answer questions.

CAN I PURCHASE A CADILLAC VEHICLE FROM HOME?


Yes. With our “Shop. Click. Drive.” program at participating dealers where available, if you need to purchase a new Cadillac vehicle, but are unable to visit a dealer for whatever reason, the tools you need to start your transaction online are just a click away.

HELP FROM ONSTAR®


We are making OnStar® Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

COMPLIMENTARY DATA FOR CADILLAC OWNERS


To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we’re offering 3GB/3 months of in-vehicle data (whichever comes first) to our customers. This means you can use your vehicle’s available 4G LTE Wi-Fi® hotspot for times when you have to be in your vehicle, or from up to 50-feet away.

HELP SUPPORT THE RED CROSS


Blood donations are needed to help maintain the nation’s lifesaving
blood supply. Donating is a safe process, and we’re asking healthy
individuals to follow CDC and state guidelines and help by giving now if possible.

SUPPORTING THE FIGHT


Cadillac’s parent company, General Motors, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Limited-time offer. See onstar.com for coverage map, details, and system limitations.

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Limited-time offer. Services provided by OnStar in its sole discretion. Requires eligible model year 2015 and newer vehicle. Data plans provided by AT&T. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.com for details and limitations.

  • Vehicle must be on or in the accessory position for Wi-Fi to function.

     

  • The American Red Cross name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Read the vehicle’s owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android™ 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Read the vehicle's owner's manual for important feature limitations and information.

  • The system wirelessly charges one PMA- or Qi- compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. For a list of GM wireless charging compatible mobile devices see,  https://my.cadillac.com/learnAbout/wireless-charging. If your device is not on this list, please consult your carrier.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.com for compatible highways and more information. Requires active OnStar plan, active WiFi Hotspot, working electrical system, cell reception and GPS signal.

     

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map coverage available in the United States, Puerto Rico and Canada.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics.

     

    Lower profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty.  For more important tire and wheel information, go to https://my.cadillac.com/learnAbout/tires or see your dealer.

  • SAE Certified

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