We're Here To Help | Relief Assistance | Cadillac Support

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WE HAVE
YOUR BACK

WE'RE ALL IN THIS TOGETHER

CADILLAC IS READY TO HELP YOU

We wanted to take a moment to acknowledge that many of you are impacted during this time of uncertainty.

As the global community responds, please be assured that we are working closely with GM Financial, OnStar®, our Cadillac dealer network and Certified Service experts to help ensure that you have the resources you need. You can count on us at times like this, especially if you need assistance.

If you have any questions, please contact our Cadillac Customer Care team at (800) 333-4223.

HELPFUL RESOURCES

HAVE QUESTIONS? CONTACT US.


We have tried to provide resources for many commonly asked questions about Cadillac vehicles. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

FINANCIAL QUESTIONS? WE HAVE YOUR BACK.


GM Financial is committed to helping customers through customized account assistance. GM Financial customers in need of help are encouraged to text INFO to 53721, message through the GM Financial mobile app, or contact the GM Financial Customer Experience team at 1-800-284-2271.

SHOP ONLINE, TAKE DELIVERY AT HOME FROM A PARTICIPATING DEALER


If you’re in need of a new vehicle but don’t want to visit a dealership, we offer the ability to shop online from your participating dealer and have your vehicle delivered to your home. It’s just another way we have your back.

VISIT YOUR LOCAL CADILLAC DEALER


We are here for you. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change or restriction during this time in accordance with all federal and local laws and restrictions. While your vehicle may not be top-of-mind at the moment, we want you to know that we are here to help and our Certified Service expert technicians are available for vehicle maintenance and repair where available.


CADILLAC CLEAN

CADILLAC CLEAN


Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with CDC-approved cleansers. 

Cadillac is dedicated to keeping you moving, and that means keeping things clean. Your Cadillac Clean dealers commit to using enhanced vehicle cleaning measures with CDC-approved cleansers. 

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to follow CDC guidelines regarding the cleaning of facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and CDC guidelines. Cleaning methods may vary.

At participating dealers. As part of the Cadillac Clean Program, participating dealers commit to follow CDC guidelines regarding the cleaning of facilities and vehicles. Neither the Cadillac Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease. Each dealer is independently operated and solely responsible for adherence to Program rules and CDC guidelines. Cleaning methods may vary.


CERTIFIED SERVICE HAS YOUR BACK


When you are surrounded by uncertainty, your Cadillac Certified Service experts remain dedicated and committed and are ready for your vehicle maintenance and repair needs so you can be where you need to be, with confidence. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change in accordance with all federal and local laws and restrictions. And with many dealers offering Cadillac Certified Service Concierge, we may be able to come to you. Ask your participating dealer for details.

SHOP CADILLAC FROM YOUR HOME


Step into a Cadillac Live virtual showroom from the comfort of your home or anywhere. With Cadillac Live, you’ll be given a personalized virtual tour for a more convenient shopping experience. Once your session begins, you’ll be matched with a Live ambassador who can answer questions.


HELP FROM ONSTAR®

HELP FROM ONSTAR®


We are making OnStar®† Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

We are making OnStar® Crisis Assist services available to current Cadillac owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

HELP SUPPORT THE RED CROSS


Blood donations are needed to help maintain the nation’s lifesaving
blood supply. Donating is a safe process, and we’re asking healthy
individuals to follow CDC and state guidelines and help by giving now if possible.

SUPPORTING THE FIGHT


Cadillac’s parent company, General Motors, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Limited-time offer. See onstar.com for coverage map, details, and system limitations.

  • Must be 21 years of age with a valid driver’s license and proof of insurance. See dealer for details.

  • Where available.

  • The American Red Cross name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay is a trademark of Apple, Inc. Siri, iPhone and Apple Music are trademarks of Apple, Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of GoogleTM and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.com for compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception, and GPS signal.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

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