VEHICLE CARE

You drive the exceptional. Servicing it should be no exception. That’s why with many scheduled services, we provide a Multi-Point Vehicle Inspection (MPVI). It provides you with an assessment of your Cadillac by Certified Service experts, and can help you protect yourself and your automotive investment. Remember, no one knows your Cadillac and its technology better.

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Cadillac Certified Service Roadside Assistance

ROADSIDE ASSISTANCE

Travel with added confidence knowing that if you have a flat tire, run out of gas, or find yourself stranded, help is available. Whether your Cadillac vehicle is under warranty† or not, Roadside Assistance† is just a phone call or button-push away. With specially trained Advisors available 24 hours a day, 365 days a year, you can request service to help you get back on the road.

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Cadillac Certified Service Technician Wipes Down Escalade Front Grill

UNDER THE HOOD 

Every Multi-Point Vehicle Inspection (MPVI) includes your vehicle’s remaining oil life percentage, a battery test, checking that fluid levels are at optimum levels, and a visual check of critical and support systems. Backed by GM engineers and up-to-date on the latest in the world of Cadillac, our Certified Service experts can help you to make sure everything is operating the way it was designed to.

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UNDER THE HOOD 

When the “Change Engine Oil Soon” message appears, oil change service is necessary for the vehicle as soon as possible, within the  next 600 miles. If driving under the best conditions, the Engine Oil Life System might not indicate the need for vehicle service for up to a year. The motor oil and filter must be changed at least once a year and the Engine Oil Life System will need to be reset. Your Cadillac dealer has Certified Service expert technicians who will perform this work and reset the system.

Cadillac Certified Service Technician Checking Vehicle Oil Using Dipstick

CHOOSING THE RIGHT OIL

Choosing the proper grade of oil is a critical step in engine maintenance. From conventional to full synthetic, your Cadillac Certified Service experts offer a range of oil types, including ACDelco Conventional Oil, ACDelco dexos1™ Full Synthetic, and Mobil 1™ Full Synthetic. Ask the experts which grade of oil you should use for your specific Cadillac model. You can also check your Owner’s Manual for the correct grade (dexos1 oil is used with Premium Care Maintenance).

BATTERY REPLACEMENT

ACDelco recommends the right balance of Cold Cranking Amps (CCA) and Reserve Capacity (RC). You can select a battery that has the right amount of CCA, found in your Owner’s Manual, and as much RC as you can. The Certified Service experts at your Cadillac dealer can also help you determine when your battery should be replaced and can recommend replacement options. 
Cadillac Certified Service Technician Replacing A Vehicle’s Battery
Cadillac Certified Service Your First Oil Change Is Covered

YOUR FIRST OIL CHANGE IS COVERED†

Also Includes:

  • 4-Tire Rotation
  • Vehicle Inspection

Free of additional costs for new owners and lessees

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UNDER THE VEHICLE

Your tires are your only contact with the road. So with each MPVI performed, your Cadillac Certified Service experts visually inspect your tires to ensure proper alignment, balance, and road-readiness. They also inspect your brake system to help you keep them operating their best, for all those important stops ahead.

Cadillac Certified Service Technician Changing Vehicle’s Tire

SHOULD YOU NEED NEW TIRES

You’ll need new tires when the tread wear indicators—called wear bars—appear. These wear bars look like narrow strips of smooth rubber across the tread and appear when it’s time to replace your tires. If you can see three or more tread wear indicators around the tire, you should replace your tires. Other ways to know when you need to replace your tires include cord or fabric showing through the rubber, cracks or cuts in the tread or sidewall deep enough to show cord or fabric, bulges or splits in the tire, and punctures or damage that cannot be repaired correctly.
 

The Certified Service experts at your Cadillac dealer can help you determine when your tires should be replaced and recommend replacement options. 

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Cadillac Brake Service

BRAKE SERVICE

Brake pads are equipped with wear indicators that produce a squealing noise when the brakes are almost worn out. The noise may be present with or without the brake pedal applied, but when noise is heard from the wear indicator, the brake pads should be replaced as soon as possible. Wear indicators are set to create noise when there is approximately 2 mm of brake pad friction material thickness remaining. In the case of assessing pad wear through inspection, pads should be replaced at or before 2 mm thickness is reached.
 

The Certified Service experts at your Cadillac dealer can help you determine when your brakes should be replaced and recommend replacement options.

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OUT FRONT

Your wiper blades are essential. The operation and condition of the front and rear wipers are checked during every Multi-Point Vehicle Inspection (MPVI) to help you make sure they will work well when you need them. A visual inspection of your windshield is performed to check for cracks or chips and may help you prevent further damage down the road.

WHEN WIPER BLADES NEED REPLACING

Streaking, squeaking, and chattering, a bent or broken frame, worn rubber, and a rounded wiping edge are some common signs that your blades need replacing.
Vehicle Wiper Blades Being Tested in Heavy Rainfall

CONNECTIVITY

The Multi-Point Vehicle Inspection (MPVI) also includes a brief assessment to determine if your OnStar system is properly connected. The OnStar system can provide diagnostic capabilities that can be extremely valuable when you’re out on the road. The Certified Service experts at your Cadillac Dealer can also help you get connected if you are not currently a subscriber.

Cadillac Connectivity

HELPFUL LINKS

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  • Roadside Assistance is covered during limited warranty period.

  • Roadside service provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply.

  • New owners and lessees for model year vehicles from 2020-2022. Maintenance visit must occur at a participating Cadillac dealership within the first year of vehicle delivery. Does not include air filters. See dealer for other restrictions and complete details.

  • My Cadillac Rewards: Must be 18 years or older. Points earned and redeemed only at GM entities, My GM Rewards participating dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands and Guam). Points are not earned on taxes, fees or body shop repair orders and expire without further notice upon Member Account deactivation. Visit mycadillacrewards.com for Terms & Conditions.

     

    My Cadillac Rewards is separate from My GM Rewards Cards. Credit approval required. Cardmembers may earn and redeem points at participating GM dealers. Cardmember points are earned on eligible purchases and do not expire. Points are accrued once per transaction and are not earned on taxes, discounts, rebates, incentives, cash advances, balance transfers, ATM withdrawals, finance charges or fees. Some restrictions apply.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Dealer sets final price. Click here to see all Cadillac vehicles’ destination freight charges.

     

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle’s Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.com/learnAbout/wireless-charging or consult your carrier.

  • Late availability.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.

  • Does not detect people or items. Always check rear seat before exiting.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Limited Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Requires Performance Package.

  • MSRP excludes tax, title, license, dealer fees and optional equipment. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Requires active Super Cruise plan or trial. Terms apply. Visit cadillac.com/supercruise for compatible roads and full details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Packages will have limited, late, or no availability. See dealer for availability.
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