A  WARRANTY WORTHY OF YOUR CADILLAC VEHICLE

• Warranty coverage on tires against defects in material or workmanship (note: wear-out is not considered a defect)
• Towing to the nearest authorized dealership for warranty repairs

• Routine maintenance
• Slight noise, vibrations or other normal characteristics of the vehicle
• Damage due to accident, misuse, insufficient maintenance or alteration

Covers the components below for repairs, including parts and labor, due to defects in materials and/or workmanship for the duration of the warranty. Typical powertrain warranties last for 6 years or 70,000 miles, whichever comes first, but other durations are available.
 
Covered components include:

• Engine — Components such as engine block, cylinder head, manifolds, timing gears, oil pump, all internally lubricated parts, seals, gaskets and internal electrical components

• Transmission/Transaxle and Transfer Case (if equipped) — Components such as the case, all internally lubricated parts, mounts, seals, gaskets, and internal electrical components

• Drive Systems — Components such as propeller shafts, universal joints, constant-velocity joints, axle shafts, bearings, final-drive housings, and all internally lubricated parts

What is Not Covered
Components such as:

• SensorsWiring
• Connectors
• Radiators
• Hoses
• Coolant
• Cooling lines

Go here for a full list of what is and what is not covered.

If you have a flat tire, run out of gas or find yourself stranded, you have access to highly trained advisors 24/7/365 to get you the help you need. Roadside Assistance plans typically last for 6 years or 70,000 miles* for 2013 and newer models.

Services include:Towing to the nearest authorized dealer

• Vehicle unlock service
• Flat tire change
• Battery jump start
• Emergency fuel delivery

Go here for more details.

If your vehicle requires warranty repairs during the coverage period, the following are available:

• Alternate transportation

-AND/OR-

• Reimbursement of certain transportation expenses

Refer to your Owner’s Manual or consult your dealer for more details. Coverage periods typically last for 6 years or 70,000 miles.

All body and sheet metal components are warranted against corrosion for the duration of the warranty.

Coverage periods typically last for 4 years or 50,000 miles, whichever comes first, but other durations may be available.

All body and sheet metal components are covered against rust through — an actual hole in the panel — for the duration of the limited warranty.

Coverage periods typically last for 6 years or 100,000 miles, whichever comes first, but other durations may be available.

When you purchase or lease a new GM vehicle, your first service visit is covered. This includes an oil change, multi-point vehicle inspection and a tire rotation (4 tires).

 
The service visit must occur at a participating dealer within the first year of vehicle delivery. Does not include air filters. Other restrictions apply.

HOW TO OBTAIN A WARRANTY REPAIR

• Warranty work needs to be completed by a GM dealer

• Work done at independent shops may not be eligible for reimbursement

• The vehicle needs to be diagnosed by a GM dealer first before they can determine if the warranty will cover the repair

• There may be a diagnosis fee, which is reimbursed if the repair is determined to be covered by their warranty (otherwise, diagnosis fees are not refundable)

• The dealer will discuss the next steps for the repair (whether parts need to be ordered, expected timing, etc.)

• Rental/loaner cars vary by dealer — the dealer will discuss availability and options

NOTE: Recall work is always covered at no charge if completed at a GM dealer

ADDITIONAL PLANS

At the time of vehicle purchase or lease, additional plans are available that go above and beyond the warranties that come with the vehicle.

• Extended Limited Warranty — Extends the duration of the warranties that are included with the vehicle
• Protection Plans — Provide additional protection on top of the manufacturer’s warranty
• Pre-Paid Maintenance — Covers scheduled oil and filter changes and tire rotations during the coverage period
• Tire and Wheel Protection — Covers tire repair/replacement. Select plans also cover wheel damage and roadside assistance

Yes. Those limited warranties that are still active will transfer to the new owner. 2023 Escalade-V limited warranty transferability is subject to a 6 month retention policy from the date on which you take delivery. If ownership is transferred prior to this, The Bumper-to-Bumper, Powertrain, Sheet Metal, Tire and Accessory coverages under GM’s New Vehicle Limited Warranty will be voided. See dealer or warranty manual for more details.

Your warranty could be voided if the systems and parts under warranty are damaged by any of the following:

• Damage due to accident, misuse or alteration
• Damage or corrosion due to environment, chemical treatments or aftermarket products
• Damage due to insufficient or improper maintenance
• Damage due to contaminated, improper, or poor-quality fuel
• Damage due to impact (e.g., flying debris)  
  

1. Take your vehicle to any authorized dealer facility to obtain service.
   
   
2. Those repairs qualifying under the warranty will be performed at no charge, and diagnosis fees for those repairs will be refunded.
   
   
3. Repairs which do not qualify will be charged to you.

1. Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

1. If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help, contact the Customer Assistance Center by calling 1-800-462–8782. Have the following information available: Vehicle Identification Number (VIN); dealer name and location; date of service; present mileage.  

When contacting the customer assistance center, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern.