warranty and repairs

BENEFITS THAT DEFY EXPECTATIONS

You don’t settle for the expected. That’s why you drive a Cadillac. It’s also why every new Cadillac is backed by an impressive suite of valuable owner benefits.

PARTS WARRANTIES

You bring craftsmanship and sophistication to the road. Our parts and warranty coverage helps your Cadillac continue to perform optimally. With three levels of warranties, you can find the perfect fit for you. Read below to see warranty options. Visit your local Cadillac dealer for details.

24-Month/Unlimited-Mile Limited Warranty

Our most common Parts Warranty offers a coverage period on a majority of our Service Replacement Parts including labor (ACDelco and Genuine GM Parts included) as long as the part was installed by a General Motors dealership. Please visit your local GM dealership to learn more about the warranty part details and qualifications. Warranty effective April 1, 2018. Parts that are covered include:

 

  • GM Original Equipment Brakes
  • GM Original Equipment Rotors
  • GM Original Equipment Alternators and Starters
  • Professional Brakes
  • Professional Rotors
  • Professional Alternators and Starters

Visit your local GM dealership for more product details.

Limited Lifetime Warranty

General Motors offers a Limited Lifetime Warranty on specific service parts sold by GM dealers. GM warrants to the purchaser that it will replace these specific Genuine GM/ACDelco parts for all manufacturer defects, including 24 months of labor (see list below):

 

  • Chassis Parts
  • Fuel Pumps – Electronic
  • Ignition Wire Sets
  • Radiators
  • Shock Absorbers/Struts
  • Wheel Bearings – Hub Bearings

 

Effective Date: This Limited Lifetime Warranty is valid for parts purchased on or after April 1, 2014 and shall remain in effect for as long as the named purchaser owns the vehicle on which the part was installed.

 

Qualifications: It will be incumbent on the purchaser to retain the original sales receipt and/or job card, together with the properly completed warranty reimbursement form. A warranty reimbursement form is provided at time of purchase or can be downloaded from the internet at genuinegmparts.com.

12-Month/Unlimited Warranty

Effective April 1, 2018, General Motors offers a 12-month/unlimited-mile coverage period on these select ACDelco Replacement Parts including labor as long as the part was installed by a General Motors dealership (see list below):

 

  • Advantage Wheel Bearings – Hub
  • Advantage Shocks and Struts
  • Advantage Brakes
  • Advantage Chassis Parts
  • Parts that include bolts, fasteners, grommets, spacers, shims, washers, and clips

Exclusions

The 24-Month/Unlimited-Mile Limited Warranty, the Limited Lifetime Warranty, and the 12-Month/Unlimited Warranty exclude the following:

 

  • Fluids, or any additional parts necessary to complete the installation
  • Damage due to improper installation, alteration, or objects striking the part
  • Damage caused by the use of a coolant or coolant mixture not in accordance with the vehicle warranty
  • Improper application; use of part in a manner not specified by General Motors
  • Loss of time, inconvenience, loss of use, or other incidental or consequential damages

 

Original Purchaser's Obligations


This auto part warranty remains in effect for as long as the original purchaser owns the eligible vehicle on which the part(s) was originally installed. The original purchaser seeking a repair must return the vehicle to a Cadillac, Buick, GMC, or Chevrolet dealership. The original purchaser must provide a copy of the original auto repair order showing that a Cadillac, Buick, GMC, or Chevrolet dealership had earlier replaced the warranty-eligible part. The cost of the replacement auto part(s) will be covered; labor is covered up to 2 years of original purchased part. Locate a dealer near you to take advantage of this valuable warranty and the expertise of our technicians, who receive exclusive training on your specific vehicle.

PREMIUM CARE MAINTENANCE

You chose your Cadillac for the unmatched driving experience. Premium Care Maintenance helps keep that experience rolling on. It helps provide additional confidence by covering select maintenance services. Most 2017 and newer Cadillac vehicle with the exception of the 2017 Cadillac XT5, are covered for 3 years or 36,000 miles. The 2017 Cadillac XT5 and all 2011 to 2016 Cadillac vehicles are covered for 4 years or 50,000-miles. What’s more, the Premium Care Maintenance program is fully transferable. 

2017 & NEWER CADILLAC VEHICLES


3-YEAR/36,000 MILES

2017 CADILLAC XT5 & ALL 2011-2016 CADILLAC VEHICLES


4-YEAR/50,000 MILES

ROADSIDE ASSISTANCE

You can take comfort in knowing that Cadillac Roadside Assistance services are standard for 6 years or 70,000 miles for 2013 and newer models. This 24/7 program provides lockout, towing, refueling, Dealer Technician Roadside services, and more. If your vehicle is equipped with an active OnStar subscription, simply press the blue button for assistance. If not, please call 1-800-224-1400 for roadside service.

COURTESY TRANSPORTATION

The Cadillac Courtesy Transportation program provides alternative means of travel and/or reimbursement of certain transportation expenses if your Cadillac requires warranty repairs within 6 years or 70,000 miles.

AVAILABLE CUSTOMIZED PROTECTION PRODUCTS


Cadillac offers a suite of optional protection products for added coverage for everything from: approved repairs, lost keys, rental car reimbursement, appearance issues, tires and wheels, excess wear and use, and even pre-paid maintenance.

EXPLORE PROTECTION OPTIONS

ALUMINUM REPAIR NETWORK


We established the Cadillac Aluminum Repair Network to provide access to properly trained and equipped repair facilities to restore your damaged vehicle. We hope you’re never in a collision, but if you are, these facilities  can help repair your vehicle to the Cadillac level of quality. With OnStar service or Roadside Assistance, we will help you find the nearest Cadillac Aluminum Repair Network facility.

Our goal is to restore your vehicle as close to its pre-collision condition as possible. To view a list of participating facilities, click here.

Click here to learn more about the Cadillac Aluminum Repair Network.

HELPFUL LINKS

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  • Whichever comes first. See dealer for details.

  • Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp. (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-approved providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038. AMT Warranty Corp. is a GM-approved provider but is not a related entity of GM or its dealerships.

  • Visit onstar.com for details and system limitations.

  • Additional charges may be incurred for some services.

  • With available 3.6L V6.

  • With available 3.6L V6.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Lower profile tires wear faster. Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New-Vehicle Limited Warranty. For more important tire and wheel information, go to https://my.cadillac.com/learnAbout/tires or see your dealer.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Map coverage available in the United States, Puerto Rico and Canada.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics.

     

    Lower profile tires wear faster.  Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty.  For more important tire and wheel information, go to https://my.cadillac.com/learnAbout/tires or see your dealer.

  • Cargo and load capacity limited by weight and distribution.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.com for more information. OnStar plan, working electrical system, cell service, GPS signal required. OnStar links to emergency service. Visit onstar.com for coverage map, details and limitations.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interfaces are a product of Apple and Google and their terms and privacy statements apply. Requires compatible iPhone (Apple CarPlay) or compatible smartphone (Android Auto) running Android 5.0 Lollipop or higher and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Android and Android Auto are trademarks of Google Inc.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Read the vehicle’s owner's manual for important feature limitations and information.

  • Combined engine and electric motor total system peak power.

  • EPA-estimated combined city/highway miles per gallon of gasoline-equivalent. EPA-estimated 31-mile range based on 62 MPGe combined city/highway (electric); 430-mile extended range based on 25 MPG combined city/highway (gas). Actual range varies based on several factors, including temperature, terrain, and driving technique.

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