warranty and repairs

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BENEFITS THAT DEFY EXPECTATIONS

You don’t settle for the expected. That’s why you drive a Cadillac. It’s also why every new Cadillac is backed by an impressive suite of valuable owner benefits.

WARRANTIES

You bring craftsmanship and sophistication to the road. Our parts and warranty coverage helps your Cadillac continue to perform optimally. With three levels of warranties, you can find the perfect fit for you. Please read below to see warranty options. Visit your local Cadillac dealer for details.

Bumper-to-Bumper Limited Warranty

Cadillac backs your new vehicle with its no deductible, Bumper-to-Bumper Limited Warranty. The entire vehicle is warranted for repairs, including parts and labor, to correct any defects in materials or workmanship for 4-years or 50,000-miles (except routine maintenance). The warranty transfers automatically with vehicle ownership during the warranty period.

Cadillac Optional Extended Limited Warranty

The optional Extended Limited Warranty may be selected for new 2018-2020 Cadillac vehicles only at the time of new vehicle purchase. When you choose the optional Extended Limited Warranty, your coverage is 6-years/70,000-miles. Extended Limited Warranty is only available at the time of new vehicle purchase. Cadillac’s optional Extended Limited Warranty has no deductible and coverage is the same as the standard term Bumper-to-Bumper Limited Warranty. Covered repairs will be performed using new, remanufactured, or refurbished parts. As with the standard Bumper-to-Bumper Limited Warranty, the optional Extended Limited Warranty transfers automatically with vehicle ownership during the warranty period. See dealer for pricing.

Powertrain Limited Warranty

Cadillac will warrant each 2013 and newer vehicle for 6-years or 70,000-miles, with no deductible from the original in-service date of the vehicle, for warrantable repairs which are required as a result of defects due to material and/or workmanship to the engine, transmission, or drive systems.

24-Month/Unlimited-Mile Limited Parts Warranty

Our most common Parts Warranty offers a coverage period on a majority of our Service Replacement Parts including labor (ACDelco and GM Genuine Parts included) as long as the part was installed by a General Motors dealership. Please visit your local GM dealership to learn more about the warranty part details and qualifications. Warranty effective April 1, 2018. Parts that are covered include:

 

  • GM Original Equipment Brakes
  • GM Original Equipment Rotors
  • GM Original Equipment Alternators and Starters
  • Professional Brakes
  • Professional Rotors
  • Professional Alternators and Starters

Visit your local GM dealership for more product details.

Limited Lifetime Parts Warranty

General Motors offers a Limited Lifetime Parts Warranty on specific service parts sold by GM dealers. GM warrants to the purchaser that it will replace these specific Genuine GM/ACDelco parts for all manufacturer defects, including 24 months of labor (see list below):

 

  • Chassis Parts
  • Fuel Pumps – Electronic
  • Ignition Wire Sets
  • Radiators
  • Shock Absorbers/Struts
  • Wheel Bearings – Hub Bearings

 

Effective Date: This Limited Lifetime Parts Warranty is valid for parts purchased on or after April 1, 2014 and shall remain in effect for as long as the named purchaser owns the vehicle on which the part was installed.

 

Qualifications: It will be incumbent on the purchaser to retain the original sales receipt and/or job card, together with the properly completed warranty reimbursement form. A warranty reimbursement form is provided at time of purchase or can be downloaded from the internet at genuinegmparts.com.

12-Month/Unlimited Parts Warranty

Effective April 1, 2018, General Motors offers a 12-month/unlimited-mile coverage period on these select ACDelco Replacement Parts including labor as long as the part was installed by a General Motors dealership (see list below):

 

  • Advantage Wheel Bearings – Hub
  • Advantage Shocks and Struts
  • Advantage Brakes
  • Advantage Chassis Parts
  • Parts that include bolts, fasteners, grommets, spacers, shims, washers, and clips

Exclusions

The 24-Month/Unlimited-Mile Limited Parts Warranty, the Limited Lifetime Parts Warranty, and the 12-Month/Unlimited Parts Warranty exclude the following:

 

  • Fluids, or any additional parts necessary to complete the installation
  • Damage due to improper installation, alteration, or objects striking the part
  • Damage caused by the use of a coolant or coolant mixture not in accordance with the vehicle warranty
  • Improper application; use of part in a manner not specified by General Motors
  • Loss of time, inconvenience, loss of use, or other incidental or consequential damages

 

Original Purchaser's Obligations


This auto part warranty remains in effect for as long as the original purchaser owns the eligible vehicle on which the part(s) was originally installed. The original purchaser seeking a repair must return the vehicle to a Cadillac, Buick, GMC, or Chevrolet dealership. The original purchaser must provide a copy of the original auto repair order showing that a Cadillac, Buick, GMC, or Chevrolet dealership had earlier replaced the warranty-eligible part. The cost of the replacement auto part(s) will be covered; labor is covered up to 2 years of original purchased part. Locate a dealer near you to take advantage of this valuable warranty and the expertise of our technicians, who receive exclusive training on your specific vehicle.

CADILLAC PREMIUM CARE

2019 & 2020 CADILLAC VEHICLES

STAY ON THE HIGH ROAD


Your passion for performance can’t be checked, but it does require checkups. Our certified technicians are trained to help keep your vehicle running in optimum condition for the road ahead. All 2019 and 2020 vehicles come equipped with Cadillac Premium Care.

 

Services include:

  • Cadillac First Maintenance Visit
  • Oil and Filter Change
  • Tire Rotation
  • Multi-Point Vehicle Inspection (MPVI)
Warranty Coverage – 4-Year/50,000-Mile Bumper-to-Bumper Limited Warranty and 6-Year/70,000-Mile Powertrain Limited Warranty

Additional Protection – 6-Year/70,000-Mile Roadside Assistance and 6-Year/70,000-Mile Courtesy Transportation

Your vehicle purchase comes with the following services to get you started on your connected journey:

  • Two years of OnStar Safety & Security coverage
  • Two years of navigation services
  • Six months of Cadillac Remote Access Plan
  • Three months or 3GB of 4G LTE data (whichever comes first)
  • Connected Access which gives you 10 years of standard connectivity to eligible features like Vehicle Diagnostics and Dealer Maintenance Notification
  • The myCadillac mobile app is part of your vehicle purchase, giving you features to simplify your ownership experience – all from your smartphone.
2017 & 2018 CADILLAC VEHICLES

YOUR MASTERPIECE REFINED


Understatement should never become overstated, so we keep you feeling confident, connected, and always on the go. All 2017 and 2018 Cadillac vehicles (excluding 2017 XT5) include select maintenance services for 3 years or 36,000 miles.

 

Services include:

  • Oil changes based on your vehicle’s Oil Life Monitoring System
  • Engine Air Cleaner Filter replacement (ATS-V only)
  • Passenger Compartment Air Filter replacement
  • Tire rotation every 7,500 miles
  • Multi-Point Vehicle Inspection (MPVI)

Eligible model-year 2015 and newer vehicles will receive up to 3 months of Cadillac Connected Services and OnStar Safety & Security coverage – when you select a monthly plan within 15 days of activation, you’ll receive the first 2 months of the plan you select at no additional charge. In addition, these vehicles will receive 5 years of standard connectivity to services like Vehicle Diagnostics with Connected Access and 1 month or 3GB of 4G LTE data (whichever comes first).

2017 XT5 & ALL 2011-2016 CADILLAC VEHICLES

PREMIUM SERVICE, THEN AND NOW


We take pride in providing exceptional service that helps strengthen the bond between you and your Cadillac, no exception. 2017 XT5 and 2011-2016 Cadillac vehicles cover select maintenance services for 4 years or 50,000 miles.

 

Services include:

  • Oil changes based on your vehicle’s Cadillac Oil Life Monitor System
  • Engine Air Cleaner Filter replacement (ATS-V only)
  • Passenger Compartment Air Filter replacement
  • Tire rotation every 7,500 miles
  • Multi-Point Vehicle Inspection (MPVI)

Properly equipped model year 2015 and newer vehicles will receive up to 3 months of Cadillac Connected Services and OnStar Safety & Security coverage – when you select a monthly plan within 15 days of activation, you’ll receive the first 2 months of the plan you select at no additional charge. In addition, these vehicles will receive 5 years of standard connectivity to services like Vehicle Diagnostics with Connected Access and 1 month or 3GB of 4G LTE data (whichever comes first).

ROADSIDE ASSISTANCE

You can take comfort in knowing that Cadillac Roadside Assistance services are standard for 6 years or 70,000 miles for 2013 and newer models. This 24/7 program provides lockout, towing, refueling, Dealer Technician Roadside services, and more. If your vehicle is equipped with an active OnStar subscription, simply press the blue button for assistance. If not, please call 1-800-224-1400 for roadside service.

COURTESY TRANSPORTATION

The Cadillac Courtesy Transportation program provides alternative means of travel and/or reimbursement of certain transportation expenses if your Cadillac requires warranty repairs within 6 years or 70,000 miles.

AVAILABLE CUSTOMIZED PROTECTION PRODUCTS


Cadillac offers a suite of optional Protection products for added coverage for everything from: approved repairs, lost keys, rental car reimbursement, appearance issues, tires and wheels, excess wear and use, and even pre-paid maintenance.

EXPLORE PROTECTION OPTIONS

ALUMINUM REPAIR NETWORK


We established the Cadillac Aluminum Repair Network to provide access to properly trained and equipped repair facilities to restore your damaged vehicle. We hope you’re never in a collision, but if you are, these facilities  can help repair your vehicle to the Cadillac level of quality. With OnStar service or Roadside Assistance, we will help you find the nearest Cadillac Aluminum Repair Network facility.

Our goal is to restore your vehicle as close to its pre-collision condition as possible. To view a list of participating facilities, click here.

Click here to learn more about the Cadillac Aluminum Repair Network.

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  • Whichever comes first. See dealer for details.

  • Not available for vehicles sold in California, Florida, Maine, or Minnesota.

  • Includes your first required maintenance visit as stated in your vehicle’s maintenance schedule. Service will be performed using ACDelco dexos1 Full Synthetic oilTM and ACDelco filter. Service visit must occur within the first year of ownership from date of delivery. Does not include air filters. See participating dealer for other restrictions and complete details.

  • Connected services include 2 years of navigation services and 6 months of Remote Access Plan. Data plan offered by AT&T. Services subject to user terms and limitations. Certain services require working electrical system, cell service, and GPS signal. OnStar links to emergency services. See onstar.com for details and limitations.

  • Connected vehicle services vary by vehicle model and require active service plan, working electrical system, cell reception, and GPS signal. OnStar links to emergency services. Not transferable. Model year 2015 and newer GM vehicles may be eligible for standard connectivity for 5 years from reactivation. Services enabled by Connected Access are subject to change. Does not include emergency or security services. See onstar.com for details and limitations. Offer requires that you associate an approved payment method on file to your account and authorize recurring payments for your service plan. The amount and frequency of each recurring payment are based upon the service(s) and payment interval(s) you select from the options provided. You may cancel at any time by pushing your blue OnStar button or by calling 1.888.4ONSTAR (1.888.466.7827).

  • Roadside services provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply. Towing services have additional fees.

  • Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp. (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-approved providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038. AMT Warranty Corp. is a GM-approved provider but is not a related entity of GM or its dealerships.

  • Visit onstar.com for details and system limitations.

  • Must be 18 years or older. Points may be earned and redeemed only at participating GM entities, dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands or Guam). Points are not earned on taxes and certain fees and expire 5 years from when points are earned. Some restrictions apply. Visit mycadillacrewards.com to view full program terms and conditions.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay is a trademark of Apple, Inc. Siri, iPhone and Apple Music are trademarks of Apple, Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of GoogleTM and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Even while using the Super Cruise driver assistance feature, always pay attention while driving and do not use a hand-held device. Visit cadillacsupercruise.com for compatible highways and more information. Requires properly equipped vehicle, active Super Cruise subscription, working electrical system, cell reception, and GPS signal.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather and road conditions may affect feature performance. Read the vehicle Owner’s Manual for more important feature limitations and information.

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