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HOW TO TRACK YOUR CADILLAC VEHICLE ORDER

Explore the different options available for easily tracking your new Cadillac vehicle order.

YOUR VEHICLE ORDER DETAILS

Once you’ve completed your new vehicle order, you’ll be sent an email from Cadillac informing you that your order was received and accepted by your chosen Cadillac dealer. This email will contain your confirmed order details, order number and dealer contact information. Be sure to save this email and information to use when tracking your order.

Note: Vehicle orders cannot be changed once they have been accepted into production.

VEHICLE ORDER TRACKING METHODS

You can track your Cadillac vehicle order by using any of the methods below.

EMAIL NOTIFICATIONS

Sign up to receive email notifications about the status of your vehicle order. Have your order number and contact information ready when signing up.

CHAT

Open the chat function on Cadillac.com and request a new vehicle order status. When prompted, provide your 6-digit order number or the vehicle’'s 17-character VIN.

CALL CADILLAC SUPPORT

Call 1-800-333-4223 to speak with a Cadillac representative about the status of your new vehicle order.

Find additional call center numbers and options on the Cadillac Contact Us page.

CONTACT YOUR DEALER

Contact the dealer you selected during the order process to request updates on the status of your vehicle order. Find contact information for your chosen dealer in your order confirmation email.

For your security, please don't include personal info such as phone number, address or credit card details.

How to Find Your Order History

How to Purchase or Lease a New Vehicle

Q&As

CAN I CANCEL MY VEHICLE ORDER?

Vehicle orders cannot be changed once they have been accepted into production. Please contact your dealer for further details about the status of your order.

The most common way to find your VIN is to sign in to your account. If you have trouble signing in, please visit My Account Support
Look at your dashboard on the driver's side of the vehicle – where your dashboard meets your windshield. Your VIN is best viewed from outside the vehicle
Open your driver’s side door and find the VIN sticker on the doorframe
Check your state vehicle registration. VINs are listed on registrations in most states
If you receive a monthly diagnostics report email, your VIN may be found when you view it

Your preferred seller will process your purchases. Most sellers accept major credit cards, including Visa®, Mastercard®,^† Discover® and American Express®, as well as Google Pay and Apple Pay. You can complete all Parts and Accessories purchases online or contact your dealer directly.

If you have any problems ordering online, you can call (844) 847-1118 for shopping support or contact your seller directly to order over the phone. You can find contact information for various sellers using the Dealer Locator.

HOW DO I PLACE AN ORDER FOR A NEW VEHICLE?

Visit your preferred Cadillac dealer to purchase a new vehicle. To locate a Cadillac dealer, please visit your Cadillac Dealer Locator.

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.