CONTACT US
Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.
OWNER SUPPORT
DISCOVER VEHICLE INFORMATION
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MESSAGE US
For questions and general feedback, message with our helpful Cadillac Specialists during the hours below.
Your complete satisfaction is important to us, and we’re here to help.
Hours:
Monday–Sunday:
8 a.m. to 11 p.m. (EST)
Virtual Assistant available 24 hours.
CALL US
The following Cadillac call centers are available to help with questions and general feedback during the hours listed below.
FOR GENERAL ASSISTANCE
Hours:
Monday–Friday: 8 a.m. to 9 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Sunday: Closed
Phone Numbers:
Inside the U.S.: 800-333-4223
Inside Canada: 888-446-2000
International Inquiries: 905-644-4112
For the hearing and speech impaired, please call our Telecommunication Relay service at 711 for assistance.
Make sure you have the following
information available:
- Your Vehicle Identification Number (VIN)
- Dealership name and location
- Vehicle delivery date
- Current mileage
FOR ROADSIDE ASSISTANCE
For help on the road, request Roadside Assistance† via the myCadillac app or call us using the appropriate number below:
Gas-Powered Vehicles: 1-800-224-1400
Electric Vehicles (EV): 1-844-515-1420
Canadian Gas-Powered Vehicles: 1-800-882-1112
Canadian Electric Vehicles (EV): 1-844-637-1757
All lines available 24 hours.
FOR ASSISTANCE REGARDING YOUR CADILLAC ELECTRIC VEHICLES, CONTACT OUR EV CONCIERGE
Hours:
Monday–Friday: 8 a.m. to 12 a.m. ET
Saturday–Sunday: 12 p.m. to 9 p.m. ET
Phone Numbers:
FOR ASSISTANCE WITH YOUR CADILLAC FINANCIAL ACCOUNT
Hours:
Monday–Friday: 7 a.m. to 6 p.m. CT
Saturday: 9 a.m. to 1 p.m. CT
Sunday: Closed
Phone Number:
Cadillac Financial: 800-284-2271
SEND MAIL
Please mail your comments, questions or concerns to one of the following Customer Assistance Centers:
FOR GENERAL QUESTIONS AND COMMENTS
FOR AUTO PARTS WARRANTY QUESTIONS
IN THE UNITED STATES
Cadillac Customer Assistance Center
P. O. Box 33169
Detroit, MI 48232-5169
IN CANADA
GM of Canada
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7, Canada
Mail Code 163-005
INTERNATIONALLY
Certified Service Limited Lifetime
Parts Warranty
P. O. Box 441520
Detroit, MI 48232-5169