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CONTACT US

Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

OWNER SUPPORT


OWNER CENTER

Get to know your Cadillac. Log in or register to view how-to videos, schedule service, access information pertaining to your OnStar® or Cadillac Connected Services plan and more.

FAQ

Find answers to common questions about vehicle and safety features, warranty, service, parts and more.

OWNER TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging, Bluetooth® connectivity and more.

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App. Send remote commands, manage and schedule your vehicle’s maintenance, set and share custom notifications and more—all from your smartphone. Download today.

OWNER CENTER

Get to know your Cadillac. Log in or register to view how-to videos, schedule service, access information pertaining to your OnStar® or Cadillac Connected Services plan and more.

FAQ

Find answers to common questions about vehicle and safety features, warranty, service, parts and more.

OWNER TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging, Bluetooth® connectivity and more.

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App. Send remote commands, manage and schedule your vehicle’s maintenance, set and share custom notifications and more—all from your smartphone. Download today.


DISCOVER VEHICLE INFORMATION


Your road to iconic luxury begins here. Immerse yourself in interactive digital brochures. Schedule a one-on-one personalized session or group walk-around with Cadillac LIVE, our real-time, virtual showroom. And subscribe to have the latest Cadillac updates sent straight to your inbox.  

MESSAGE US


Your complete satisfaction is important to us, and we’re here to help.

Hours:

Monday-Friday:

Saturday:

Sunday:

 

8 a.m. to Midnight EST

9 a.m. to Midnight EST

11 a.m. to Midnight EST

CALL US


The following Cadillac call centers are available to help during the hours listed below.

FOR GENERAL ASSISTANCE

Hours:

Monday-Saturday: 8 a.m. to 9 p.m. EST
(CLOSED SUNDAYS)

Phone Numbers:

Inside the U.S.: 800-333-4223
Inside Canada: 888-446-2000
International Inquiries: 905-644-4112

Make sure you have the following
information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date 
  4. Current mileage

FOR ASSISTANCE WITH YOUR GM FINANCIAL ACCOUNT

Hours:

Monday-Thursday: 8 a.m. to 7 p.m. (EST)
Friday: 8 a.m. to 6 p.m. (EST)
Saturday: 8 a.m. to 3 p.m. (EST)
(CLOSED SUNDAYS)

Phone Number:

GM Financial: 800-284-2271

FOR ASSISTANCE WITH YOUR BUYPOWER CARD®

Hours:

24 hours a day, 7 days a week

Phone Numbers:

BuyPower Business Card: 800-458-4165
BuyPower Card: 800-460-2845
GM Extended Family Card Application: 877-557-2622


SEND MAIL


Please mail your comments, questions or concerns to one of the following Customer Assistance Centers:

FOR GENERAL QUESTIONS AND COMMENTS 

FOR AUTO PARTS WARRANTY QUESTIONS

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169

IN CANADA

GM of Canada

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

INTERNATIONALLY

Certified Service Limited Lifetime

Parts Warranty

P. O. Box 441520

Detroit, Mi 48232-5169


YOUR VIRTUAL CADILLAC SHOWROOM AWAITS

Cadillac Live is a real-time, one-on-one virtual showroom that allows you to speak to a Live ambassador through a one-way video chat and can help guide you through key vehicle features and specifications.

SUBSCRIBE TO CADILLAC

Get notifications on the latest in Cadillac racing, current offers, public events, and more.

RECEIVE UPDATES

STILL NEED HELP?


You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

  • Connected services vary by vehicle model and require active service plan, working electrical system, cell reception and GPS signal. Does not include emergency or security services. See onstar.com for details and limitations.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Go to my.cadillac.com/learnabout/bluetooth to find out which phones are compatible with the vehicle. Full Bluetooth® feature functionality varies by device, model and software version.

  • Available on select Apple® and AndroidTM devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. See onstar.com for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Read the vehicle Owner's Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay is a trademark of Apple, Inc. Siri, iPhone and Apple Music are trademarks of Apple, Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of GoogleTM and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible AndroidTM smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • Always pay attention while driving and when using Super Cruise. Do not use a handheld device. Visit cadillac.com/supercruise for compatible roads and full details.

  • MSRP excludes tax, title, license and dealer fees.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Lower-profile tires wear faster. Wheel and tire damage may occur on rough or damaged roads or from surfaces or from curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more important tire and wheel information, go to https://my.cadillac.com/learnabout/tires or see your dealer.

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