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Your complete satisfaction is important to us. Contact us today to learn more about new Cadillac vehicles, financial services and more.

OWNER SUPPORT

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SUPPORT

Find vehicle manuals, tips, how-to instructions, and answers to common questions about vehicle and safety features.

TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging,† Bluetooth®† connectivity and more.

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App.† Send remote commands, manage and schedule your vehicle’s maintenance, set and share custom notifications and more—all from your smartphone. Download today.

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MY ACCOUNT

Sign in or register to access your personal profile, security settings, service history, rewards, plans, services and more.

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SUPPORT

Find vehicle manuals, tips, how-to instructions, and answers to common questions about vehicle and safety features.

GET SUPPORT  >

TUTORIALS

Tap into the full potential of your Cadillac. Discover detailed user guides and step-by-step videos that cover features such as infotainment, Wireless Phone Charging,† Bluetooth®† connectivity and more.

EXPLORE TUTORIALS  >

myCADILLAC MOBILE APP

While you’re on the go, you’re in tune with your vehicle with the myCadillac Mobile App.† Send remote commands, manage and schedule your vehicle’s maintenance, set and share custom notifications and more—all from your smartphone. Download today.

Apple App Store
Google Play

DISCOVER VEHICLE INFORMATION

Your road to iconic luxury begins here. Immerse yourself in interactive digital brochures. Schedule a one-on-one personalized session or group walk-around with Cadillac LIVE, our real-time, virtual showroom. And subscribe to have the latest Cadillac updates sent straight to your inbox.  
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MESSAGE US

For questions and general feedback, message with our helpful Cadillac Specialists during the hours below.

Your complete satisfaction is important to us, and we’re here to help.

Hours:

Monday-Friday:

Saturday:

Sunday:

 

8 a.m. to Midnight ET

9 a.m. to Midnight ET

11 a.m. to Midnight ET

Virtual Assistant available 24 hours.  
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CALL US

The following Cadillac call centers are available to help with questions and general feedback during the hours listed below.

FOR GENERAL ASSISTANCE

Hours:

Monday-Friday: 8 a.m. to 9 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
Sunday: Closed

Phone Numbers:

Inside the U.S.: 800-333-4223
Inside Canada: 888-446-2000
International Inquiries: 905-644-4112

For the hearing and speech impaired, please call our Telecommunication Relay service at 711 for assistance.

Make sure you have the following
information available:

  1. Your Vehicle Identification Number (VIN)
  2. Dealership name and location
  3. Vehicle delivery date 
  4. Current mileage

FOR ASSISTANCE REGARDING YOUR CADILLAC ELECTRIC VEHICLES CONTACT OUR EV CONCIERGE 

Hours:

Monday-Friday: 8 a.m. to 12 a.m. ET
Saturday-Sunday: 12 p.m. to 9 p.m. ET 

Phone Number:

1-844 EVCADILLAC
1-844-382-2345

FOR ASSISTANCE WITH YOUR CADILLAC FINANCIAL ACCOUNT

Hours:

Monday-Friday: 7 a.m. to 6 p.m. CT

Saturday: 9 a.m. to 1 p.m. CT 

Sunday: Closed 

Phone Number:

Cadillac Financial: 800-284-2271 

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SEND MAIL

Please mail your comments, questions or concerns to one of the following Customer Assistance Centers:

FOR GENERAL QUESTIONS AND COMMENTS 

FOR AUTO PARTS WARRANTY QUESTIONS

IN THE UNITED STATES

Cadillac Customer Assistance Center

P. O. Box 33169

Detroit, MI 48232-5169

IN CANADA

GM of Canada

1908 Colonel Sam Drive

Oshawa, Ontario

L1H 8P7, Canada

Mail Code 163-005

INTERNATIONALLY

Certified Service Limited Lifetime

Parts Warranty

P. O. Box 441520

Detroit, MI 48232-5169

YOUR VIRTUAL CADILLAC SHOWROOM AWAITS

Cadillac Live is a real-time, one-on-one virtual showroom that allows you to speak to a Live ambassador through a one-way video chat and can help guide you through key vehicle features and specifications.
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STILL NEED HELP?

You can visit the FAQ page to find answers to our most frequently asked questions or reach out to a dealer to discuss it in person.

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  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.com/learnAbout/wireless-charging or consult your carrier.

  • Go to my.cadillac.com/learnabout/bluetooth to find out which phones are compatible with the vehicle. Full Bluetooth® feature functionality varies by device, model and software version.

  • Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, vehicle equipment, trim level, device and the plan you are enrolled in. Terms apply. Device data connection required. Actual images and features may vary and are subject to change.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Dealer sets final price. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle’s Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • Late availability.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.

  • Does not detect people or items. Always check rear seat before exiting.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Limited Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Requires Performance Package.

  • MSRP excludes tax, title, license, dealer fees and optional equipment. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Requires active Super Cruise plan or trial. Terms apply. Visit cadillac.com/supercruise for compatible roads and full details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Packages will have limited, late, or no availability. See dealer for availability.
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