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ABOUT ONSTAR AUTOMATIC CRASH RESPONSE

Get a better understanding of how Automatic Crash Response works in your vehicle and what steps are taken in the event of a crash.


How It Works

Automatic Crash Response works via sensors in the vehicle that can detect and gauge the severity of the crash without any input by the driver. The feature is available 24/7 to connect users with a live Advisor.
 
Details such as location, airbag deployment, speed and direction of impact are available to an Emergency-Certified Advisor who can send for help even if the driver can’t. Injury Severity Prediction allows Advisors to inform First Responders about what they may encounter before arriving on scene.    

Plan Requirements

The Automatic Crash Response feature requires an active plan. It is included with the following plans: Premium; Essentials; and Safety & Security.



RELATED LINKS AND RESOURCES

Q&As

HOW CAN I MANAGE MY ONSTAR SERVICE?

You can manage your account online by signing into your GM Account, pushing the blue OnStar button in your vehicle to speak with an Advisor, or call 1.888.4ONSTAR (1.888.466.7827).

HOW IS THE MOBILE CRASH RESPONSE IN THE ONSTAR GUARDIAN APP DIFFERENT FROM THE IN-VEHICLE ONSTAR AUTOMATIC CRASH RESPONSE?

The OnStar Guardian app uses sensors in your smartphone to determine if it’s in a moving vehicle before it begins scanning to detect a crash. The Guardian app then alerts an OnStar Emergency-Certified Advisor, who will call your phone and contact First Responders as a mobile crash response. In-vehicle Automatic Crash Response is a service that uses embedded hardware, utilizing sensors to detect a crash and alert an Emergency-Certified Advisor. The in-vehicle Automatic Crash Response is available in any properly equipped GM vehicle, while the OnStar Guardian app extends this service to any vehicle you drive, ride in or share.

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations. Not all vehicles may transmit all crash data.

  • Certified by the International Academies of Emergency Dispatch.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations.

  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle's Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. Check for phone or device compatibility or consult your carrier.

  • Late availability.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.

  • Does not detect people or items. Always check rear seat before exiting.

  • Limited Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Requires Performance Package.

  • MSRP excludes tax, title, license, dealer fees and optional equipment. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Packages will have limited, late, or no availability. See dealer for availability.

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