icon

ABOUT ONSTAR STOLEN VEHICLE ASSISTANCE

Learn about how the Stolen Vehicle Assistance feature works.


How It Works

OnStar® Advisors work with law enforcement to locate and recover the user’s stolen vehicle. Once police have been notified and a report filed, OnStar can begin assisting them to recover the vehicle. See some of the key features employed by Stolen Vehicle Assistance below that help get you back behind the wheel.

 

Theft Alarm Notification

The Theft Alarm Notification function can alert members if their vehicle alarm sounds.
 
Remote Ignition Block

The Remote Ignition Block feature can be activated to stop your vehicle’s engine from starting once it has been turned off.
 
Stolen Vehicle Slowdown

OnStar Advisors work with law enforcement to locate your vehicle once it has been confirmed as stolen. In the event of a pursuit, they can assist police by safely slowing the vehicle to a stop to apprehend the thieves and recover the vehicle.

 

Members can call 1.888.4ONSTAR to report their vehicle as stolen and begin the process of recovery through Stolen Vehicle Assistance once they have filed a police report. You will be contacted by law enforcement or OnStar with updates on the status of the vehicle recovery.

 

Stolen Vehicle Assistance is available with all OnStar select plans (Premium; Essentials; and Safety & Security).



RELATED LINKS AND RESOURCES

Q&As

HOW CAN I MANAGE MY ONSTAR SERVICE?

You can manage your account online by signing into your GM Account, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).

WILL ONSTAR PROVIDE ME WITH MY STOLEN VEHICLE'S LOCATION?

No. For your safety, location information is only provided to law enforcement. We will keep you updated on the progress of your vehicle’s recovery as often as possible.

DOES STOLEN VEHICLE SLOWDOWN OR REMOTE IGNITION BLOCK HAVE NEGATIVE EFFECTS ON MY ENGINE?

No. These services do not harm your vehicle’s engine.

LOOKING FOR SOMETHING ELSE? 

NEED MORE HELP?


Communicate with one of our specialists.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations. Stolen Vehicle Assistant requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle's Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. Check for phone or device compatibility or consult your carrier.

  • Late availability.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.

  • Does not detect people or items. Always check rear seat before exiting.

  • Limited Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Requires Performance Package.

  • MSRP excludes tax, title, license, dealer fees and optional equipment. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Packages will have limited, late, or no availability. See dealer for availability.

|