bluetooth delete reconnect phone

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DELETE AND RECONNECT YOUR SMARTPHONE

If you are having issues with your phone’s available Bluetooth®† connection, in many instances all it takes to resolve the problem is to delete and reconnect your phone.


Symptoms/Troubleshooting Steps

Symptoms/
Troubleshooting Steps


Do This First

Sometimes, you may have trouble with Bluetooth because your phone’s software is out of date. So, before you do anything else, make sure you have the latest software version updated on your phone.


Delete and Reconnect Your Phone

Delete your phone from your vehicle’s list of paired devices: 
 1. With the vehicle on, use the vehicle touch screen to go to the list of paired devices.
 2. Select the phone name. 
 3. Select Delete
 4. Confirm that the phone name has been removed from the list of paired devices. 

Remove the vehicle from your phone’s list of paired devices: 

 1. In phone settings, choose Bluetooth
 2. Find the vehicle name in the list of paired devices. 
 3. Choose Delete or Forget This Connection


After removing both connections: 
 1. Turn the vehicle off.
 2. Open and close the vehicle door.
 3. Wait two minutes.
 4. Pair your phone to the vehicle again.


RELATED LINKS AND RESOURCES


Q&As

MY PHONE IS PAIRED BUT WON’T CONNECT TO BLUETOOTH.

Check your phone’s and vehicle’s paired devices lists to ensure that the connection is active. If it is in one of these lists but is not active, simply select the phone or vehicle you’d like to connect. If you are still experiencing issues, you will need to delete and pair again by following the initial pairing instructions.

MY VEHICLE TRIES TO CONNECT TO AN OLD PHONE.

Delete the phone that is no longer in use from your vehicle’s paired devices list.

MY PHONE RANDOMLY UNPAIRS FROM MY VEHICLE.

When you pair a phone with a vehicle, it involves a process of exchanging security credentials to allow your vehicle to gain access to it. An encryption key is generated and if the key is lost by either your phone or the vehicle, they may need to be paired with each other again.

MY PHONE WON’T AUTOMATICALLY CONNECT TO BLUETOOTH.

Select the phone or vehicle you’d like to connect. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Check your phone’s and vehicle’s paired devices lists to see which phone is active. The system defaults to the last paired device used in your vehicle. If that device isn’t active, it goes down the list of paired devices until it finds one that is active.

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Information on this page is specific to the Cadillac models below. If your vehicle is not on the list or these instructions don't apply, then please see your Owner's Manual.

  • ATS Coupe 2015-2019  
  • ATS-V Coupe 2016-2019
  • ATS Sedan 2013-2018
  • ATS-V Sedan 2016-2018  
  • CT4 2020-2022  
  • CT5 and CT5-V 2020-2022 
  • CT6 2016-2020 
  • CT6-V 2019-2020  
  • CTS Coupe 2011-2014  
  • CTS-V Coupe 2011-2015  
  • CTS Sedan 2014-2019  
  • CTS-V Coupe 2016-2019  
  • CTS Sport Wagon 2010-2013  
  • CTS-V Sport Wagon 2011-2014  
  • ELR 2014, 2016  
  • Escalade and Escalade ESV 2015-2022  
  • SRX 2010-2016  
  • XT4 2019-2022  
  • XT5 2017-2022  
  • XT6 2020-2022  
  • XTS 2013-2019  
  • The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by General Motors is under license. Other trademarks and trade names are those of their respective owners.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Diagnostic capabilities vary by model and plan. On-Demand Diagnostics requires paid plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. See onstar.com for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle’s owner’s manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.com/learn or consult your carrier.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • MSRP excludes tax, title, license and dealer fees.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

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