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HOW TO ADD OR REMOVE A VEHICLE FROM MY ACCOUNT

Difficulty Level: Novice  |  Time Required: 5 minutes  |  Tools Required: None

If your vehicle has an active OnStar® and Connected Services plan, you'll need to call 1-888-466-7827 to add or remove it from My Account. If your vehicle does not have an active plan, you can add or remove it online through My Account. First sign in and then follow the corresponding instructions.


SIGN IN


1. Go to Cadillac.com.

2. Select the account icon.

My Account

3. Sign in to My Account.

 

Note: If your vehicle has an active OnStar and Connected Services plan but the vehicle is not showing up in My Account, call 1-888-466-7827 to have it added.

ADD A VEHICLE (WITHOUT AN ACTIVE ONSTAR AND CONNECTED SERVICES PLAN)


1. Select the account icon. The account panel will display.

My Account

2. Select Manage Vehicles.

3. Select the Add Vehicle button.

4. Enter your vehicle’s Vehicle Identification Number (VIN). Your VIN has 17 alphanumeric characters. It's located on:

a. The driver’s side of the dashboard where the dashboard meets the windshield (it’s best viewed from outside the vehicle).
b. The driver’s door frame — open the driver’s door and find the VIN sticker.
c. Your vehicle’s registration or insurance card.
d. Your monthly diagnostics report email (if you have this feature).

5. The vehicle will now appear in My Account.

REMOVE A VEHICLE (WITHOUT AN ACTIVE ONSTAR AND CONNECTED SERVICES PLAN)


1. Select the account icon. The account panel will appear.

My Account

2. Select Manage Vehicles.

3. Find the vehicle you want to remove and select Remove Vehicle.

4. The system will ask you for a reason. Choose a reason and select Remove.

 

Note: If you remove the only vehicle in My Account, you will be prompted to add one the next time you sign in.

RELATED LINKS AND RESOURCES


Q&As

THE SYSTEM WON'T RECOGNIZE MY VIN. WHAT SHOULD I DO?

Try reentering it — it must match exactly. If that doesn’t work, call 1-866-694-6546 for assistance.

 

Note: The system won’t recognize your vehicle if it was purchased outside the United States. If you purchased your vehicle in Canada or Mexico, create an account on my.gm.ca or my.gm.com.mx.

 

The system may not recognize your VIN if your vehicle is a new purchase. Sometimes it takes a while for the VIN to appear in GM systems. If you have a new purchase and you are sure that you entered the VIN correctly — yet the system still does not recognize your VIN — register your vehicle by year, make and model.

1. Go to Cadillac.com.  

2. Select the account icon.

3. Sign in to My Account.

4. Select the account icon. The account panel will display.

5. Select Manage Vehicles.

6. Select the Add Vehicle button then register by year, make and model from the bottom of the page. Click Save.

7. Return to the Edit Vehicle Information page and enter your VIN, then click Save and Finish. Once your vehicle is in the GM system, information specific to your vehicle will be displayed.

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  • Limitations apply. Eligible model year 2011 or newer Chevrolet, GMC, Buick and Cadillac vehicles may be eligible for standard connectivity for a limited time to access available connected vehicle services. See onstar.com for details and further plan limitations. Connected Access does not include emergency or security services. Availability and additional services enabled by Connected Access are subject to change. 

  • Available on properly equipped vehicles. Requires customer or third party installation. Does not monitor spare tire.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos and motion marks are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. Check for phone or device compatibility or consult your carrier.

  • Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • MSRP excludes tax, title, license and dealer fees.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.