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HOW TO GET HELP WITH PARTS, ACCESSORIES & TIRES

Get help shopping for parts, accessories and tires for your Cadillac. Learn how to select the right item to fit your vehicle, find local sellers, understand when you need new tires, check your order status and more.
  • Parts and Accessories
  • Tires

Selecting the Right Part or Accessory

The best way to identify the right part or accessory for your vehicle is to search using your Vehicle Identification Number (VIN). Your VIN is 17 characters long and can be found on your state vehicle registration, vehicle insurance or on the vehicle itself — either on the driver’s side door or on the driver’s side door jamb. An example of where to find your VIN can be found below:

Once you have your VIN, visit the Parts and Accessories sites to start shopping for your Cadillac vehicle.

If you don’t have your VIN available, you can also utilize the following methods of searching for and finding parts and accessories:
 

  • Year/Make/Model — Enter the Year, Make and Model of your vehicle into the corresponding fields on the parts or accessories site for Cadillac. You can then search for the items you need; however, results provided may not be as refined.
  • Part Number — If you have the part or accessory that you are replacing, locate and enter its part number in the search bar.
  • Dealer Consultation — Speak with a parts and accessories professional at your preferred dealer to locate the right item for your vehicle.

Entering additional vehicle details for full fitment will ensure you find and select a part or accessory that fits your vehicle. For more technical questions, please reach out to your local dealer to ensure you are purchasing the correct item for your vehicle.

Selecting & Contacting Your Seller

When purchasing parts and accessories online for pickup locally, you must select a dealer to complete the order. Orders are fulfilled by our network of third-party sellers. Each seller is independently owned and operated and sets their own prices for the services and items they offer.

Learn how to schedule parts and accessories installation during or after purchase. If you have additional questions about installation, please contact your seller by referring to the contact information found in your order confirmation email.

If you’ve received an item that doesn’t fit your vehicle, please contact your seller.

Ordering Details

When placing a part or accessories order, you can check out as a guest or sign in using your My Account. If you create an account and sign in, you will be able to store your payment method and order history, and enroll or link to your GM Rewards™.†

 

GM Rewards members can earn† and redeem† points on parts orders via participating dealers.

Order Status

For status updates on a pickup order, consult the Orders page in your account on the parts and accessories sites, or view your Order History in your My Account. You can also refer to the order number and seller contact information provided in your order confirmation email to contact your seller directly.

To track shipped order(s), please use the tracking number provided in your shipping confirmation email.

For additional help, contact shopping support for at (844) 847-1118.

Tire Monitoring & Maintenance

It’s important to monitor the health of your tires to help ensure driving safety and maintain your Cadillac vehicle’s performance. We recommend that you monitor your vehicle’s tire pressure as well as the tread level. If your tires are at the wear bar level or have 1/16 inch or less of tread remaining, it’s time to consider new tires. It’s also important to regularly inspect your tires for other signs they may need to be replaced, including:

 

  • Bulges
  • Splits
  • Cracked Sidewalls
  • Visible Tire Cord
  • Punctures

Any of these issues warrant immediate attention and possible tire replacement.

Finding New Tires for Your Cadillac Vehicle

When it’s time to replace your tires, you have an array of choices. Your Cadillac Certified Service provider can help you understand which tire type is right for your needs, such as All-Season, All-Terrain, Performance, Run-Flat, Snow/Winter or Summer-Only† tires. You can also choose from a range of trusted tire brands, including BFGoodrich®, Bridgestone, Continental, Dunlop, Firestone®, General™, Goodyear®, Hankook, Kelly®, Michelin, Pirelli and Uniroyal®.

Use the Cadillac Tire Finder tool to start browsing new tires for your vehicle now.

Visit or contact your local Cadillac Certified Service dealer to learn more about tire options, discuss installation or schedule other tire services.

For your security, please don't include personal info such as phone number, address or credit card details.

RELATED LINKS AND RESOURCES

How to Schedule Installation of Parts, Accessories or Tires

How to Track Your Parts or Accessories Order

How to Exchange or Return a Part or Accessory

How to Select a Preferred Dealer

Dealership Service

How to Maintain Your Tires

Q&As

WHAT DO I DO IF I SUSPECT I HAVE A COUNTERFEIT PART?

If you suspect a part you have purchased is not genuine, or if you have information regarding counterfeit activities, please visit here for information about how to contact the GM Global Brand Protection Team.

WHAT IS THE WARRANTY FOR MY PART?

Most parts include information under the warranty tab on the parts and accessories websites. Please visit here for more information about limited warranties for parts, and visit the Chevrolet, Buick, GMC and Cadillac websites for more information about limited warranties for accessories.

WHY DO THE PRICES FOR PARTS VARY?

Orders are fulfilled by our network of third-party sellers. Each seller is independently owned and operated and sets their own prices for the services and parts that they offer. Once you select a seller, you will see their price for the item displayed.

I RETURNED MY PART OR ACCESSORY — HOW DO I GET MY POINTS REFUNDED?

Your GM Rewards† points will be returned to your account once the product return has been confirmed by the seller. Should you need assistance obtaining the point refund, please contact shopping support at (844) 847-1118.

WHAT DO I DO IF MY PART OR ACCESSORY IS RECALLED?

In the event of a product or part recall, please visit here for complete details.

WHERE CAN YOU SHIP TO?

Parts or accessories eligible for shipping can be delivered anywhere in the United States, including APO and FPO addresses for military personnel. We cannot ship parts or accessories to P.O. Boxes or outside the United States at this time.

DO I NEED TO CREATE AN ACCOUNT TO PLACE A PART OR ACCESSORY ORDER ONLINE?

No, you can check out as a guest. If you create an account and sign in, you can store your payment method and enroll or link to your My GM Rewards.†

HOW DO I REDEEM POINTS FROM GM REWARDS™ TO MY PURCHASE?

During the checkout process on the parts and accessories websites, you can enter the number of points (in conjunction with the GM Rewards† Terms & Conditions) you’d like to redeem toward your eligible purchase.

DO I NEED A WHEEL ALIGNMENT?

Proper wheel alignment is key to the life of your tires. If your vehicle is misaligned, it can cause your tires to wear unevenly, and you may experience handling problems such as pulling or abnormal vibration.

Tires and wheels are aligned and balanced at the factory to help provide best overall performance. Adjustments to wheel alignment and tire balancing are not necessary on a regular basis. Consider a wheel alignment check if there is unusual tire wear or if your GM vehicle is significantly pulling to one side or the other.

A tire that is out of balance often affects ride quality and can shorten the life of tires, bearings, shocks and other suspension components. If the vehicle is vibrating when driving on a smooth road, the tires and wheels may need to be rebalanced.

WHEN SHOULD I HAVE MY TIRES ROTATED?

As part of a newly revised maintenance schedule, owners of 2011 model year or newer GM vehicles are advised to see their dealer for a tire rotation every 7,500 miles.

HOW WILL I KNOW WHEN I NEED NEW TIRES?

You’ll need new tires when the tread wear indicators — called wear bars — appear. These wear bars look like narrow strips of smooth rubber across the tread and appear when it’s time to replace the tires. You should replace the tires if you can see three or more tread-wear indicators around the tire. Other indicators of tire wear include cord or fabric showing through the rubber, cracks or cuts in the tread or sidewall deep enough to show cord or fabric, bulges or splits in the tire, and punctures or damage that cannot be repaired correctly.

If you have questions about whether your car tires or truck tires need replacing, see the experts at your nearest Chevrolet, Buick, GMC or Cadillac dealer.

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For information specific to your vehicle, please refer to your Owner's Manual.