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ABOUT EV FEATURES IN YOUR MOBILE APP

The my Cadillac mobile app can help simplify your electric vehicle experience with charging tools, route planning and more. It also gives you access to vehicle information, like your charge level, from anywhere using your compatible phone. These features require an active service plan.

 

Learn more about the mobile app and how to get started.


Charge Status in the Mobile App

When you open the app, your current state of charge and charge status are displayed on the My Vehicle tab on the home screen.

  • View current charge level as a percentage and range value (miles), and if the vehicle is plugged in/unplugged/actively charging.
  • If it is plugged in and scheduled to charge, the estimated completion time is displayed.
  • Tap the tile to access the full Charge Status page, which offers additional information:
    • View the type of charger being used (e.g., portable cordset, DC Fast Charging, etc.).
    • View settings for the current location (charge limit, charge mode, etc.).
    • View charging notifications and alerts (e.g., plug-in reminder, charge interrupted).

EV Features in the Mobile App

Tap the MAP icon on the app’s home screen to view your range on a map, search for charging stations, see your vehicle’s location and more. For the best experience, set up your home/work locations during the initial walk-through or through the screen search. 
 

  • Explore range:
    • Tap the EXPLORE RANGE icon to see how far you can travel and return back based on your current state of charge, represented by a dotted line.
    • You’ll see an alert if you’re outside the range of your home charging location. 
       
  • Nearby charging stations: 
    • From the Map screen, tap the Places or Stations tab beneath the search bar or use the SEARCH icon to view charging stations at a different destination (e.g., if you’re traveling to another city).
    • Tap the FILTER icon (a funnel) to customize the search results (e.g., charging provider, type of charging station, charging station power, plug and charge capability).
    • Tap a station to view details like availability, user reviews, images and more. 
    • Search for Points of Interest (POI), such as restaurants or shopping, near the station.
       
  • Route planning: 
    • After searching for a location or charging station, tap Plan Route to navigate to the destination or tap the ARROW icon on the map to access route planning. 
    • Open the directions in your preferred navigation app (use Apple CarPlay™ or Android Auto™, if your vehicle has those features).
    • Adjust the settings for your trip as needed (e.g., change your battery on departure if you plan to charge before the trip, add Return Home if needed). 
    • If your vehicle supports Apple CarPlay or Android Auto and you’re connected, you can tap Start Driving to monitor your route. 
       
  • Plug and Charge: 
    • Lets you pull up to a compatible DC fast-charging station, click in the charging cable and have charging immediately start to flow to the vehicle. 
    • To use this feature, you’ll be asked to complete a one-time activation within the app and you must have a compatible third-party charging account (e.g., EVgo) linked to your vehicle’s mobile app. 
    • To link/unlink select third-party charging accounts, tap the MENU icon (three dots in the upper-right corner), then select Public Charging Services. 
    • After you finish setup, you can plug in the charging cable and energy will start to flow to your vehicle.

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Q&As

MY VEHICLE TRIES TO CONNECT TO AN OLD PHONE.

Delete the phone that is no longer in use from your vehicle’s paired devices list.

WHY CAN'T I MAKE A BLUETOOTH CALL?

There are several factors that may affect your Bluetooth call performance. A problem may be caused by your phone’s or vehicle infotainment system’s software. Be sure you have the latest software version for your phone. If you’ve updated your phone and are still experiencing Bluetooth calling concerns, try deleting your phone’s pairing and then pairing it again.

MY PHONE WON’T AUTOMATICALLY CONNECT TO BLUETOOTH.

Select the phone or vehicle you’d like to connect. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Check your phone’s and vehicle’s paired devices lists to see which phone is active. The system defaults to the last paired device used in your vehicle. If that device isn’t active, it goes down the list of paired devices until it finds one that is active.

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner's Manual for more information about features.

  • ATS Coupe 2015-2019
  • ATS-V Coupe 2016-2019
  • ATS Sedan 2013-2018
  • ATS-V Sedan 2016-2018
  • CT4 2020-2022
  • CT5 and CT5-V 2020-2022
  • CT6 2016-2020    
  • CT6-V 2019-2020
  • CTS Coupe 2011-2014
  • CTS-V Coupe 2011-2015
  • CTS Sedan 2014-2019
  • CTS-V Coupe 2016-2019
  • CTS Sport Wagon 2010-2013
  • CTS-V Sport Wagon 2011-2014    
  • ELR 2014, 2016
  • Escalade and Escalade ESV 2015-2022
  • SRX 2010-2016
  • XT4 2019-2022
  • XT5 2017-2022
  • XT6 2020-2022
  • XTS 2013-2019