quick start

DUAL LEVEL CHARGE CORD - QUICK START

The Dual Level Charge Cord allows a vehicle-controlled electrical connection to your home or charging location. The Dual Level Charge Cord allows you to swap between 120-volt (3-pronged) and 240-volt (4-pronged) plugs to best fit your available wall receptacles. In this way, it supports charging at two levels: Level 1 charging at 120V (up to 1.4 kW) and Level 2 charging at 240V (up to 7.7 kW).


To Charge Your Electric Vehicle:

  1. Identify a suitable wall receptacle in good condition.
  2. Snap the corresponding plug into the bottom of the control box (opposite the permanently fixed cable). The plugs will require some effort to fully seat but will fit snugly once snapped in. If you have trouble snapping the plug into the control box, ensure that you have correctly aligned the connector by matching the “barn” shape of the plug end to the opening on the control box.
  3. Plug the Dual Level Charge Cord into the wall receptacle. The control box will perform a short boot-up routine and be ready to charge.
  4. Follow instructions for connecting the charge cord to your vehicle in the “How to Charge” Quick Start Guide.

Note: Consult with a professional electrician if you are unsure whether your home can support 240-volt charging with the Dual Level Charge Cord. 240-volt (Level 2) charging requires a professional installation. Not all home grids can support this level of charging.

 

Note: It is important to use the default vehicle charging setting until you confirm with a professional electrician that the receptacle and circuit you intend to charge from is suitable for EV charging. It is recommended that you use a dedicated individual branch circuit for EV charging and consult with a professional electrician if you are unsure about your home’s charging capabilities. If your home or parking location supports Level 2 charging, you can use the four-pronged plug provided for faster charging.



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  • Actual charge times will vary based on battery starting state of charge, battery condition, output of charger, vehicle settings and outside temperature. See Owner’s Manual for additional limitations.

  • Available on properly equipped vehicles. Requires customer or third party installation. Does not monitor spare tire.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Dealer sets final price. Click here to see all Cadillac vehicles’ destination freight charges.

  • Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle’s Owner’s Manual for important feature limitations and information.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Functionality is subject to limitations and varies by vehicle, infotainment system, and location. Select service plan required. Certain Alexa Skills require account linking to use. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. See onstar.com for additional details.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, see my.cadillac.com/learnAbout/wireless-charging or consult your carrier.

  • Late availability.

  • AKG is a trademark of AKG Acoustics GmbH, registered in the United States and/or other countries.

  • Does not detect people or items. Always check rear seat before exiting.

  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Click here for details and limitations

  • Limited Availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Requires Performance Package.

  • MSRP excludes tax, title, license, dealer fees and optional equipment. See dealer for details.

  • Read the vehicle's owner's manual for important feature limitations and information.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Visit cadillac.com/supercruise for compatible roads and full details.

  • Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to https://www.cadillac.com/support/vehicle/driving-safety/tires-wheels/tire-types or see your dealer.

  • Late availability. Always pay attention while driving and when using Super Cruise. Do not use a hand-held device. Requires active Super Cruise plan or trial. Terms apply. Visit cadillac.com/supercruise for compatible roads and full details.

  • Do not use summer-only tires in winter conditions, as it would adversely affect vehicle safety, performance and durability. Use only GM-approved tire and wheel combinations. Unapproved combinations may change the vehicle’s performance characteristics. Lower-profile tires wear faster. Tire and wheel damage may occur on rough or damaged roads or from surfaces, curbs, debris or obstacles. This damage is not covered by the GM New Vehicle Limited Warranty. For more details, go to my.cadillac.com/learnabout/tires or see your dealer.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • Packages will have limited, late, or no availability. See dealer for availability.

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